Tech Support Pro: SaaS & SQL Specialist

Metacom Careers; Taguig; On-site; PHP 300,000 - 500,000; Full time

Job summary

Metacom Careers in Taguig is hiring an on-site Technical Support Specialist to join our customer-experience team. The role seeks 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT, with strong communication and SQL skills.

You will assist customers via phone, email, and chat, diagnose issues in software and hardware, document interactions, and collaborate with product teams to drive improvements. This is an on-site role in Taguig.

Qualifications

• Bachelor’s degree in Computer Science or IT.
• 1–3 years of relevant experience.

Responsibilities

• Assist customers via phone, email, and chat.
• Diagnose issues in software and hardware.
• Document interactions.
• Collaborate with teams to improve the product.

Skills

Strong communication

SQL

Education

Bachelor's degree in Computer Science or IT

Job description

Metacom Careers is hiring for an on-site Technical Support Specialist in Taguig. The role requires 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT.

You will assist customers via phone, email, and chat, diagnose issues in software and hardware, document interactions, and collaborate with teams to improve the product. Strong communication and SQL skills are essential.