Customer-First Tech Support Specialist: Fast, Smart Solutions

Metacom Careers; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in Pasig, Philippines is seeking a Customer-Focused Tech Support Specialist to assist clients with hardware and software issues. You will handle inquiries via phone, email, and chat, diagnose problems, and document resolutions in the CRM system.

This role emphasizes customer service excellence in a fast-paced IT services environment. You will collaborate with peers to improve support processes, educate customers on product features, and contribute to a positive user experience

Responsibilities

• Handle inquiries via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Document solutions in the CRM system.
• Collaborate with peers to optimize support processes.
• Educate customers on product features to maximize efficiency.

Job description

Metacom Careers in Pasig, Philippines is seeking a Customer-Focused Tech Support Specialist to assist clients with hardware and software issues. You will handle inquiries via phone, email, and chat, diagnose problems, and document resolutions in the CRM system.

This role emphasizes customer service excellence in a fast-paced IT services environment. You will collaborate with peers to improve support processes, educate customers on product features, and contribute to a positive user experience