SaaS Product Support Agent — First-Call Resolution

Realpage; Pasig; Hybrid; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO coverage with up to two FREE

Retirement savings plan

Leave conversion program

Life insurance coverage

Paid time off, company holidays

Wellness reimbursement up to PHP 5,000

Tuition reimbursement up to PHP 40,000

Learning and upskilling opportunities

Office meals in the office

Job summary

RealPage, a global SaaS company, is seeking a Product Support agent for HomeWiseDocs in Pasig. You will assist customers via phone, document interactions in Salesforce, and collaborate with internal teams to resolve issues.

The role requires strong communication, attention to detail, and the ability to learn product terminology and usage. Initially onsite for training, the position transitions to a hybrid setup with two days onsite weekly.

Qualifications

• Associate or Bachelor Degree preferred.
• 1-2 years of customer service experience.
• Ability to work accurately and with eye for detail.
• Ability to multitask.
• Proficient in PC applications, including Microsoft Office.

Responsibilities

• Receives customer requests via Phone and helps drive first call resolution.
• Document interactions in Salesforce
• Maintains and establishes relationships with other HomeWiseDocs.com Departments as it relates to job functions.
• Educate customers about terminology, features and benefits of products in order to improve product related interest and satisfaction.
• Learn our products, technically, and be able to understand how our customers use the product.

Skills

Customer service

Technical troubleshooting

Office productivity software

Education

Associate or Bachelor's Degree

Tools

Microsoft Office

Salesforce

Job description

RealPage, a global SaaS company, is seeking a Product Support agent for HomeWiseDocs in Pasig. You will assist customers via phone, document interactions in Salesforce, and collaborate with internal teams to resolve issues.

The role requires strong communication, attention to detail, and the ability to learn product terminology and usage. Initially onsite for training, the position transitions to a hybrid setup with two days onsite weekly.