SaaS Onboarding Manager — AI‑Driven, Scalable Go-Live

Mitti; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Mitti, a global tech company, is seeking a Customer Onboarding Manager to ensure rapid value delivery for new customers. You will coordinate Sales, Product, and Customer Success to deliver structured onboarding and maintain momentum across the customer base.

Key duties include leading kickoff, managing multiple implementations, and identifying use cases to expand customer value, while mitigating churn risk and building scalable onboarding templates.

Qualifications

• Experience delivering software onboarding in a SaaS environment.
• Ability to translate technical concepts into actionable guidance for customers.
• Strong communication and facilitation skills across groups.

Responsibilities

• Own and deliver end-to-end onboarding plans for each customer.
• Lead kick-off meetings and define milestones with accountable owners.
• Manage multiple concurrent implementations and surface blockers early.
• Serve as primary onboarding contact for timely configuration, training, and go-live.

Skills

Project management

Stakeholder communication

Data-driven decisions

Onboarding process expertise

AI/tool experimentation

Tools

Jira

Salesforce

CRM platforms

Job description

Mitti, a global tech company, is seeking a Customer Onboarding Manager to ensure rapid value delivery for new customers. You will coordinate Sales, Product, and Customer Success to deliver structured onboarding and maintain momentum across the customer base.

Key duties include leading kickoff, managing multiple implementations, and identifying use cases to expand customer value, while mitigating churn risk and building scalable onboarding templates.