SaaS Implementation Manager: Onboarding & Solutions

Vector Solutions; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Vector Solutions in Pasig, Philippines is seeking an Implementation Manager to launch and support customers while collaborating cross-functionally to improve and automate processes. You will lead implementation meetings, guide configuration, and train junior staff, reporting project status to executives.

The role requires 3+ years in customer-facing roles and SaaS implementation, with hands-on experience using Salesforce and related tools.

Qualifications

• 3+ years in a customer-facing, service-oriented role focused on relationship management.

Responsibilities

• Launch and support customer implementations for assigned business units.
• Guide configuration decisions based on customer use cases and troubleshoot.
• Lead implementation meetings with customer project managers and stakeholders.
• Provide hands-on support for product implementations as needed.
• Support Director of Implementation with team-wide strategies and processes.
• Brief Directors, VPs or executives on project status.
• Provide training and mentorship to junior team members.
• Perform duties in a self-managed, accountable manner.

Skills

Relationship management

Software implementation

Tech-savvy

Customer-facing communication

Education

Bachelor’s degree in Information Technology or related field

Tools

Salesforce

Service Cloud

Churn Zero

Job description

Vector Solutions in Pasig, Philippines is seeking an Implementation Manager to launch and support customers while collaborating cross-functionally to improve and automate processes. You will lead implementation meetings, guide configuration, and train junior staff, reporting project status to executives.

The role requires 3+ years in customer-facing roles and SaaS implementation, with hands-on experience using Salesforce and related tools.