SaaS Customer Lifecycle Specialist | Onboarding & Renewals

Esusu Financial; Philippines; On-site; PHP 390,600 - 613,800; Full time

Benefits offered by this job

Competitive Salary

Generous PTO

Premium Health Coverage

Work Tools Provided

In-person and virtual team get-togethers

Job summary

Esusu Financial is looking for a multifaceted Account Specialist to manage the entire customer lifecycle for Standard SMB accounts in the Philippines. This role involves overseeing onboarding, ongoing requirements, and renewal processes to ensure customer satisfaction and revenue growth.

The ideal candidate will have experience in customer lifecycle management within a SaaS environment, strong project management skills, and proficiency in Salesforce. The position offers a remote-first work environment and a competitive salary.

Qualifications

• Experience in customer lifecycle management within a SaaS or subscription-based business environment.
• Strong project management and organizational skills with the ability to manage multiple timelines and accounts.
• Excellent communication and interpersonal skills, proven track record in customer-facing roles.

Responsibilities

• Lead onboarding calls for new SMB customers, ensuring successful launch on the platform.
• Serve as the primary point of contact for SMB customers throughout their lifecycle.
• Monitor customer accounts for adoption trends and satisfaction risks.

Skills

Customer lifecycle management

Project management

Communication skills

Salesforce proficiency

Customer-centric problem-solving

Tools

Salesforce

Onboarding software

Data analysis tools

Job description

Esusu Financial is looking for a multifaceted Account Specialist to manage the entire customer lifecycle for Standard SMB accounts in the Philippines. This role involves overseeing onboarding, ongoing requirements, and renewal processes to ensure customer satisfaction and revenue growth.

The ideal candidate will have experience in customer lifecycle management within a SaaS environment, strong project management skills, and proficiency in Salesforce. The position offers a remote-first work environment and a competitive salary.