SaaS Billing & Collections Specialist

Q4; Mexico; On-site; PHP 3,717,000 - 5,576,000; Full time

Job summary

Q4 is actively seeking a Billings & Collections Specialist to own the end-to-end order-to-cash cycle for an assigned portfolio, from renewals and billing through to cash collections, with a focus on zero overdue invoices.

You will work independently yet collaborate with Account Management, Client Success, and Renewals to ensure accurate invoicing, timely collections, and a smooth month-end close, in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3-5 years of progressive experience in billing, collections, or accounts receivable, ideally in a subscription or SaaS environment.
• Strong Excel skills, including pivot tables, lookups, and reconciliation of large data sets.

Responsibilities

• Own aging and DSO performance for the assigned portfolio, driving collections outcomes and escalating at-risk accounts with a recommended course of action
• Own the full subscription billing lifecycle for an assigned book of accounts - new business, renewals, upsells, mid-term changes, and prorations - ensuring each invoice reflects the correct subscription, order, and contract terms.
• Prepare invoices for weekly review and approval, ensuring completeness and accuracy of subscription, order, and contract data before submission
• Manage the accounting support channel with a customer service mindset, resolving subscription and billing inquiries within SLA and independently handling complex cases
• Proactively elevate at-risk accounts with a clear, recommended course of action to keep results on track.
• Administer Dunning schedules, submit pause and restart requests, and ensure Dunning resumes on time
• Partner with Account Managers, Client Success Managers, and the Renewals Team to ensure accurate and efficient renewal processing
• Review credit balances ahead of each month-end, ensure timely application or expiry of credit memos, and work with Account Management to apply credits toward upcoming renewals and upsells
• Support a timely month-end close by completing order entry, credit memo applications, and resolution of finance cases in Salesforce, and by preparing journal entries and account reconciliations
• Build the case for account suspension, collections agency referral, legal escalation, and write-off, and prepare supporting documentation for the Team Lead and VP Finance
• Investigate root causes of order processing errors, partner with cross-functional teams on resolution, and recommend process improvements to reduce error rates
• Contribute to improvements in reporting and workflows across the order-to-cash function
• Respond to audit and compliance requests with accurate, well-supported documentation
• Maintain accurate account records and keep assigned sections of the End-to-End Billing Process documentation current
• Collaborative, dependable, and generous with knowledge; contributes to a positive working experience for the whole team.
• Serve as a resource to newer team members on billing and collections processes

Skills

Excel

Analytical skills

Communication

Problem solving

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

Salesforce

NetSuite

Job description

Q4 is actively seeking a Billings & Collections Specialist to own the end-to-end order-to-cash cycle for an assigned portfolio, from renewals and billing through to cash collections, with a focus on zero overdue invoices.

You will work independently yet collaborate with Account Management, Client Success, and Renewals to ensure accurate invoicing, timely collections, and a smooth month-end close, in a fast-paced SaaS environment.