Russian Bilingual Dispatch & Customer Support Specialist

Remote Employee BPO Phil Inc; San Fernando; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO for 2 dependents

Rice allowance PHP 1,500

Night differential

Job summary

Remote Employee BPO invites applications for a Customer Support Representative (Russian bilingual) to join our night-shift team in the Philippines. You will handle customer interactions, resolve inquiries, and maintain high service standards.

The role requires fluency in Russian and strong English communication, with proficiency in Windows applications and good organizational skills. Competitive basic salary plus attendance bonus and benefits offered.

Qualifications

• Must be fluent in Russian.
• Good English oral and written communication.
• Flexible schedule and ability to meet deadlines.
• Strong organizational and interpersonal skills.

Responsibilities

• Relay information such as work orders to and from crews, inspectors, supervisors or personnel.
• Communicate with supervisors or customers to resolve problems or requests.
• Prepare daily work schedules and orders.
• Work with external clients to ensure service levels are met and escalations resolved.
• Maintain knowledge of call center metrics and processes to ensure quality output.

Skills

Russian language

English communication

Windows programs

Time management

Analytical skills

Scheduling

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Google Docs/Sheets

Job description

Remote Employee BPO invites applications for a Customer Support Representative (Russian bilingual) to join our night-shift team in the Philippines. You will handle customer interactions, resolve inquiries, and maintain high service standards.

The role requires fluency in Russian and strong English communication, with proficiency in Windows applications and good organizational skills. Competitive basic salary plus attendance bonus and benefits offered.