Analyze the market, run focus groups and craft pitches for Sales Officers. The Pre-Sales Consultant/Technical Consultant serve as technology experts on their specific solution portfolio/vertical/area and may act as sales support for Sales Officers throughout the entire sales process.
- Initiates communication with prospective customers, partners, and partners customers and collates detailed information to determine if their technical and business requirements are met by ITG ITM Technology solutions; presents ITM solutions to prospect customers with standard alone, unified, and integrated solutions.
- Conducts solution presentation, solution demonstration and attends conference events.
- Sets the tone and direction of company's technology; structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
- Conducts PoC/PoV and creates/fulfills ToR or the same for customers as necessary to complete the quote or proposal.
- Conducts technical training to ITG and Partners for customers, when needed.
- Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
- Monitors and assesses technology updates and releases; identifies, accesses and investigates high risk, high‑return technologies possessing potential application within existing businesses or for creating new businesses.
- Identifies and assigns an internal or external (partner) workforce that has corresponding skill sets to meet the customer requirement.
- Fulfills required service by the clients in the absence of the Technical Sales Officer; assists and guides the Head of Support in terms of decision‑making and support fulfillment in the absence of Service Desk Engineer.
- Identifies and recommends ad‑hoc Implementation Engineer replacement from internal resources; identifies and recommends an ad‑hoc Project Manager replacement from internal resources should incumbent be unavailable.
Educational Background
- Must be graduate of Computer Engineering, Computer Science, or any IT‑related position.
- Must have the necessary certification for the service or product being handled.
Skills
- Ability to translate requirements into technical specifications/design.
- Ability to conduct design reviews with both user and technical personnel.
- Highly developed presentation and report generation skills.
- Knowledgeable in AWS, Cloud, Network and Security, CRM – ServiceNow, Zoho, or Zendesk.
Work Experience
- Preferably with at least five (5) years of related work experience in technical consultant or presales.