Rostering Officer – Australian NDIS & Community Care

Cross Care Group; Manila; A distancia; PHP 525.000 - 670.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Cross Care Group is seeking a Rostering Officer based in the Philippines to coordinate staff schedules for Australian Community Care services. You will prepare and maintain rosters, respond to staffing changes, and keep workers and the care team informed.

This remote role requires strong rostering expertise, clear communication, and the ability to ensure reliable coverage during Australian daytime hours. Prior experience with Australian care-sector rostering is a plus.

Formación

• At least two years of rostering experience in staff scheduling or care coordination.
• Experience allocating workers to shifts and handling short-notice changes.
• Strong spoken and written English when communicating with Australian workers and clients.

Responsabilidades

• Prepare and maintain accurate rosters in VisualCare.
• Plan ahead for coverage and identify gaps early.
• Manage day-to-day changes including cancellations and urgent replacements.
• Confirm shift arrangements with workers and follow up on responses.
• Check roster suitability considering qualifications, travel time and service arrangements.
• Maintain clear records of changes, confirmations and handovers.
• Escalate promptly when coverage cannot be arranged or issues affect service delivery.
• Identify recurring rostering problems and suggest improvements.

Conocimientos

Rostering

Staff scheduling

Care coordination

English communication

Herramientas

VisualCare

Excel

Microsoft Teams

Outlook

Descripción del empleo

Rostering Officer – Australian NDIS & Community Care

Rostering Officer – Australian NDIS & Community Care

Cross Care Group | Remote — Philippines
₱47,000–₱60,000 per month, depending on relevant experience
Independent contractor engagement | 40 hours per week | Australian daytime hours

A well-managed roster helps people receive the care they need, from the right worker, at the right time.

Cross Care Group is looking for an experienced Rostering Officer based in the Philippines to coordinate staff schedules for our Australian Community Care services. You will prepare and maintain rosters, respond to changing staffing needs, and keep workers and our care team informed.

This role suits someone who enjoys solving scheduling problems, communicates clearly and follows through until an issue is resolved.

About Cross Care Group

Cross Care Group is an Australian care provider offering Community Care, occupational therapy and nursing support. We help people receive coordinated support at home, in the community and after hospital.

Your work will help maintain continuity of care while making daily operations more organised and reliable for our clients, workers and care team.

What you will do

Prepare and maintain accurate rosters in VisualCare, matching workers to approved services, client needs, required skills, availability and location.

Plan ahead for coverage, identifying unfilled shifts, leave, scheduling conflicts and staffing gaps early.

Manage day-to-day changes, including cancellations, sick leave and urgent replacements, while keeping the relevant people informed.

Confirm shift arrangements with workers and follow up on outstanding responses so coverage is clear and reliable.

Check roster suitability and accuracy, considering worker approval and qualifications, travel time, working hours, breaks and approved service arrangements.

Maintain clear records of roster changes, confirmations, unresolved issues and handovers.

Escalate promptly when suitable coverage cannot be arranged, a change falls outside your authority, or a concern could affect safe service delivery.

Improve recurring rostering problems by identifying patterns and suggesting practical changes.

What you will bring

At least two years of relevant experience in staff rostering, workforce scheduling or care coordination involving staff rosters.

Practical experience allocating workers to shifts, managing availability and resolving short-notice changes.

Strong spoken and written English, including confidence speaking with Australian workers, clients and colleagues by phone.

The ability to manage competing priorities, remain calm under pressure and recognise when to escape.

High attention to detail and reliable follow-through.

Confidence using rostering software, Microsoft Teams, Outlook and Excel.

A professional approach to confidentiality and the secure handling of client and workforce information.

A reliable remote working setup, including a suitable computer, headset, stable internet and a private workspace.

Experience supporting an Australian NDIS, disability, aged-care or home-care provider will be highly regarded. Familiarity with VisualCare or a comparable care-sector rostering platform is also valuable.

What good performance looks like

Your rosters are accurate and prepared ahead of time. Workers understand their shifts, changes are communicated promptly, and staffing gaps are followed through or escalated early. Your records and handovers allow the next person to see what has been resolved and what still needs attention.

Engagement and working arrangements

Location: Work remotely from the Philippines.

Monthly fee: ₱47,000–₱60,000, based on demonstrated rostering capability and relevant Australian care-sector experience.

Expected availability: 40 hours per week, Monday to Friday, aligned with Brisbane business hours. The daily schedule will be agreed before commencement.

Additional coverage: Any weekend or after-hours requirements, and the associated fees, will be agreed separately.

The scope of services, payment arrangements and other engagement terms will be set out in the contractor agreement.