Rostering Associate

Symbos CX; Pasig; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Day shift

Job summary

Symbos is seeking a Rostering Associate in Pasig on a hybrid schedule to support staffing across the region. You will manage rosters, fill shifts, and coordinate emergency staffing while delivering strong customer service.

The role requires at least 3 years in inbound/outbound customer service, excellent English, sharp attention to detail, and proficiency with Word, Excel, and PowerPoint. Day shifts and collaboration with teams and third parties are part of the job.

Qualifications

• Minimum 3 years of experience in inbound and outbound customer service roles.
• Excellent English communication skills and ability to engage with stakeholders.
• Strong attention to detail, organizational skills, and multitasking ability.

Responsibilities

• Coordinate with internal teams to maintain compliance and update rosters.
• Fill emergency shifts and manage staffing changes promptly.
• Handle processes such as adding/canceling shifts, replacing team members, and managing excess labor.
• Communicate effectively with staff members via calls and emails for urgent requirements.
• Collaborate with third-party staffing providers when necessary.

Skills

Customer service

English communication

Attention to detail

Multi-tasking

Organizational skills

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Symbos is a dynamic organization committed to delivering exceptional support services that empower businesses to thrive. We value innovation, collaboration, and excellence in everything we do. Join us and be part of a team that prioritizes growth, integrity, and customer success.

As a Rostering Associate, you will play a key role in supporting staff members and regional managers with staffing concerns. Your primary responsibility is to ensure safety and compliance across all services. You will manage rosters, fill vacant shifts, and coordinate emergency staffing requirements while delivering exceptional customer service.

Key Responsibilities

• Coordinate with internal teams to maintain compliance and update rosters.
• Fill emergency shifts and manage staffing changes promptly.
• Handle processes such as adding/canceling shifts, replacing team members, and managing excess labor.
• Communicate effectively with staff members via calls and emails for urgent requirements.
• Collaborate with third-party staffing providers when necessary.

What We're Looking For

• Minimum 3 years of experience in inbound and outbound customer service roles.
• Excellent English communication skills and ability to engage with stakeholders.
• Strong attention to detail, organizational skills, and multitasking ability.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to adapt quickly to new processes and meet monthly KPIs.

Work Setup & Schedule

• Hybrid work arrangement - enjoy flexibility with a mix of office and remote work.
• Day shift - work-life balance is a priority.

Why Join Symbos?

• Be part of a collaborative and supportive team.
• Opportunities for growth and professional development.
• Work in a culture that values innovation and customer excellence.