Rostering Associate

Symbos; Manila; Hybrid; PHP 240,000 - 420,000; Full time

Job summary

Symbos in the Philippines is seeking a Rostering Associate to support staff and regional managers with staffing concerns. You will manage rosters, fill vacant shifts, and coordinate emergency staffing while delivering excellent customer service in a hybrid work setup.

The role requires at least 3 years in inbound/outbound customer service, superb English communication, strong attention to detail and multitasking, and proficiency in Word, Excel and PowerPoint.

Qualifications

• Minimum 3 years of experience in inbound and outbound customer service.
• Excellent English communication skills.
• Strong attention to detail and organizational abilities.
• Proficient in MS Word, Excel, and PowerPoint.
• Able to adapt quickly to new processes and meet KPIs.

Responsibilities

• Coordinate staffing and roster updates to ensure coverage.
• Fill emergency shifts and manage staffing changes promptly.
• Communicate with staff via calls and emails for requirements.
• Collaborate with third-party staffing providers when needed.
• Monitor and help maintain compliance across services.

Skills

Customer service

English communication

Attention to detail

Organizational skills

Multitasking

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Symbos is a dynamic organization committed to delivering exceptional support services that empower businesses to thrive. We value innovation, collaboration, and excellence in everything we do. Join us and be part of a team that prioritizes growth, integrity, and customer success.

As a Rostering Associate, you will play a key role in supporting staff members and regional managers with staffing concerns. Your primary responsibility is to ensure safety and compliance across all services. You will manage rosters, fill vacant shifts, and coordinate emergency staffing requirements while delivering exceptional customer service.

Key Responsibilities

• Coordinate with internal teams to maintain compliance and update rosters.
• Fill emergency shifts and manage staffing changes promptly.
• Handle processes such as adding/canceling shifts, replacing team members, and managing excess labor.
• Communicate effectively with staff members via calls and emails for urgent requirements.
• Collaborate with third-party staffing providers when necessary.

What We’re Looking For

• Minimum 3 years of experience in inbound and outbound customer service roles.
• Excellent English communication skills and ability to engage with stakeholders.
• Strong attention to detail, organizational skills, and multitasking ability.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to adapt quickly to new processes and meet monthly KPIs.

Work Setup & Schedule

• Hybrid work arrangement - enjoy flexibility with a mix of office and remote work.
• Day shift - work-life balance is a priority.

Why Join Symbos?

• Be part of a collaborative and supportive team.
• Opportunities for growth and professional development.
• Work in a culture that values innovation and customer excellence.

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