Operations Support Associate

Symbos CX; Pasig; On-site; PHP 268,000 - 357,000; Full time

Job summary

Symbos CX is seeking an Operations Support Associate for our client in Australia, supporting staff, managers and suppliers with calls, emails, booking follow-ups and resource coordination.

You will keep tasks moving, upload documents, manage supplier information and help resolve day-to-day issues during busy periods. Strong English, attention to detail and ability to multitask are essential; experience in supplier coordination or admin is a plus.

Qualifications

• 1 to 2 years’ experience in inbound or outbound customer service, administration, supplier coordination or a similar support role.

Responsibilities

• Respond to calls and emails from staff, managers and suppliers.
• Make follow-up calls to new and existing suppliers.
• Help research and contact transport, excursion and incursion providers.
• Send booking requests, follow up confirmations and update supplier attendance.
• Collect and upload required documents, risk assessments and supplier information.
• Track and order resources such as food delivery, stationery, first aid items, furniture, equipment, arts and crafts, and sports supplies.
• Support cancellations, combinations, transport updates, programming changes and other urgent day-to-day requests.
• Work with the team to resolve on-the-day issues and complete ad hoc tasks.

Skills

Customer service

Attention to detail

Time management

MS Office

Team collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Symbos, we help clients deliver reliable support through people, empathy and technology. Our teams work with clients across different markets to create efficient, human-centred experiences.

About the Client

Our client is an Australian provider of outside school hours care, supporting children and families through before-school, after-school and school holiday programs. Their educators create safe, engaging environments where children can explore, build confidence and take part in meaningful activities.

The Opportunity

As an Operations Support Associate, you will be a key support contact for staff, managers and suppliers. You will handle calls and emails, follow up booking requests, help coordinate suppliers and resources, and keep tasks moving smoothly.

What Sets This Role Apart

This role gives you variety across supplier bookings and resource support. You will help solve practical issues quickly, keep information accurate and provide clear updates during busy periods.

Key Responsibilities

• Respond to calls and emails from staff, managers and suppliers.
• Make follow-up calls to new and existing suppliers.
• Help research and contact transport, excursion and incursion providers.
• Send booking requests, follow up confirmations and update supplier attendance.
• Collect and upload required documents, risk assessments and supplier information.
• Track and order resources such as food delivery, stationery, first aid items, furniture, equipment, arts and crafts, and sports supplies.
• Support cancellations, combinations, transport updates, programming changes and other urgent day-to-day requests.
• Work with the team to resolve on-the-day issues and complete ad hoc tasks.

What We’re Looking For

• 1 to 2 years’ experience in inbound or outbound customer service, administration, supplier coordination or a similar support role.
• Clear English communication skills for phone and email conversations.
• Strong attention to detail and good organisation.
• Comfortable managing follow-ups, trackers and multiple priorities.
• Confident using Microsoft Word, Excel and PowerPoint.
• Able to work professionally with internal teams and external suppliers.
• Can work with minimal supervision and meet quality and productivity targets.

Nice to Have

• Experience coordinating suppliers, bookings, resources or logistics.
• Experience working with remote teams or supporting operations across different locations.
• Familiarity with Excel functions such as PivotTables, VLOOKUP and IFERROR.

Who This Role Suits

This role suits someone who enjoys helping people, keeping tasks organised and following up until an issue is closed. You will do well if you are calm under pressure, clear in your communication and comfortable working through detailed requests.