Rostering and Workforce Manager | WFO

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Comprehensive health and life保险 on 16ᵗ

Career advancement opportunities

Flexible leave credits

In-house psychiatrist support

Job summary

Cloudstaff Philippines Inc. is seeking a Rostering and Workforce Manager in Angeles, Pampanga. You will oversee workforce planning, rostering, and capacity management to align staff with client and operational needs.

You will collaborate with Service Delivery and HR to optimise rosters, monitor utilisation, and drive data-driven improvements while ensuring compliance with relevant legislation and industry standards.

Qualifications

• Proven experience as a Rostering and Workforce Manager, Workforce Planner, Rostering Coordinator, or similar role.
• Experience in end-to-end workforce coordination, rostering, leave planning, and demand forecasting.
• Strong understanding of workforce planning principles and capacity management.
• Experience working in disability or community services sector is highly desirable.
• Sound knowledge of Australian employment legislation and the SCHADS Award.

Responsibilities

• Forecast and plan workforce requirements based on client demand and operational needs.
• Develop and maintain staff rosters that meet requirements.
• Coordinate contracted hours and workforce capacity end-to-end.
• Prepare, generate, and distribute rosters and scheduling information.
• Monitor workforce capacity, utilisation, and leave.
• Review rostering practices and identify areas for improvement.
• Work with Service Delivery to meet client requirements and capacity gaps.
• Ensure skills and availability match client needs.
• Maintain workforce data and provide detailed reports to leadership.
• Support training needs and workforce improvement initiatives.
• Stay updated on relevant legislation and standards.

Skills

Rostering

Workforce planning

Forecasting

Stakeholder management

Leadership

Analytical skills

Communication

Confidentiality

Tools

Excel

Reporting tools

Job description

Job Description

Location: Angeles, Pampanga - Candidates should be within a 1-hour commute from the site under normal traffic conditions. Candidates who live more than 1 hour away will not be considered for the role.

Candidates must be available to work: Monday to Friday, with a fixed rostered schedule. Start and finish times may vary depending on the assigned roster, with shifts scheduled within the 6:00 AM - 5:00 PM PHT operating window.

Position Purpose

The Rostering and Workforce Manager is responsible for overseeing workforce planning and rostering to ensure the organisation has the right people, skills, and capacity to meet client and operational requirements.

This role is the key point of contact for workforce planning, demand forecasting, capacity management, and rostering. The role will coordinate workforce activities including team allocation, locations, training, leave planning, capacity forecasting, and workforce utilisation.

The Rostering and Workforce Manager will work closely with Service Delivery, HR, and other key stakeholders to ensure workforce requirements are met efficiently, accurately, and in accordance with best practice standards and relevant legislation.

Key Accountabilities / Duties

• Forecast and plan workforce requirements based on client demand, operational needs, and service delivery requirements.
• Develop and maintain effective staff rosters that meet operational and client requirements.
• Manage the end-to-end coordination of contracted hours and workforce capacity.
• Prepare, generate, and distribute rosters and scheduling information to team members.
• Process staffing and roster variations in consultation with relevant managers.
• Monitor workforce capacity, utilisation, leave, training, and staffing requirements.
• Manage and elevate rostering issues in a timely manner.
• Review rostering and scheduling practices, identify trends and areas for improvement, and recommend appropriate solutions.
• Work closely with the Service Delivery team to understand client requirements, workforce gaps, and changing service needs.
• Ensure workforce skills, experience, and availability are appropriately matched to client and operational requirements.
• Support managers in identifying current and future workforce requirements.
• Maintain accurate workforce data and ensure relevant systems and processes support data integrity and accessibility.
• Prepare and provide detailed workforce reports and insights to the Service Delivery and Executive teams as required.
• Monitor workforce performance and elevate performance concerns to the appropriate managers and HR.
• Support workforce improvement initiatives, monitoring, and reporting.
• Maintain and update workforce policies and procedures in line with organisational requirements and best practice.
• Coordinate workforce requirements by scheduling and assigning employees and following up on work outcomes.
• Ensure workforce training, learning, and development requirements are identified and appropriately managed.
• Work with the Service Delivery team to identify training gaps, development needs, and new training requirements.
• Maintain current knowledge of NDIS requirements, relevant legislation, and industry standards.
• Ensure rostering and workforce practices comply with applicable employment legislation and the SCHADS Award.
• Provide exceptional customer service to internal and external stakeholders at all levels.
• Perform other duties as reasonably requested by management.

Qualifications and Requirements

Personal Attributes / Experience

• Proven experience as a Rostering and Workforce Manager, Workforce Planner, Rostering Coordinator, or similar role.
• Experience in end-to-end workforce coordination, rostering, leave planning, and demand forecasting.
• Strong understanding of workforce planning principles and capacity management.
• Experience working within the disability or community services sector is highly desirable.
• Sound knowledge of Australian employment legislation and the SCHADS Award.
• Demonstrated leadership and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong understanding of confidentiality and the importance of handling workforce and employee information appropriately.

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding on useful items like appliances, kitchenettes, etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection