Rooms Division Attendant (Japanese Speaking) - MMC

Princess Cruises; Manila; Presencial; PHP 1 050 000 - 1 750 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Double cabin

Company-paid travel to ship

Onboard learning & development

Resumo da oferta

Princess Cruises is seeking a Rooms Division Attendant (Japanese Speaking) based in Magsaysay, Philippines. You will help maintain guest areas and deliver exceptional service aboard our ships, leveraging MedallionClass tools and safety standards.

The role emphasizes cleanliness, guest satisfaction, and teamwork, with opportunity for professional growth in a dynamic cruising environment.

Qualificações

• Minimum of one year experience in housekeeping from luxury hotels or resorts.
• Ability to comprehend public health and environmental requirements for crew public areas.
• Proficient English communication is required.
• Understanding of guest service foundations and delivering outstanding service.

Responsabilidades

• Exceed Rooms Division targets and ensure guest satisfaction using Princess MedallionClass products and services.
• Maintain housekeeping standards, sanitation, and maintenance per HESS, keeping public areas clean and welcoming.
• Anticipate guest needs, report maintenance issues, and set up locations for activities and events.
• Maintain current knowledge of policies, safety procedures, and collaborate with leadership to ensure a safe environment.

Conhecimentos

Housekeeping experience

English communication

Guest service mindset

Team player

Descrição da oferta de emprego

Rooms Division Attendant (Japanese Speaking) - MMC

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Magsaysay (Philippines)

Reporting To: Rooms Division Supervisor

Description

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Skills, Knowledge & Expertise

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
• Furthermore, the ability to communicate effectively in English is necessary.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences - both for our guests and for one another.