Roles Administration Associate

Nestle; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Nestle is seeking an Roles Administration Associate to execute transactional activities in Role Coordination using SAP and related tools, ensuring compliance with internal controls and SLAs. The role involves handling end-user role assignments, localizations, and collaboration with control teams.

The position requires a Bachelor’s degree in IT or related field, plus knowledge of SAP governance, SoD, and ticketing processes. A multilingual, fast-paced environment experience is a plus.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience with SAP security and user access management is an advantage.
• Strong analytical and problem-solving skills.
• High attention to detail with data handling capabilities.
• Effective communication and stakeholder management.

Responsibilities

• Evaluate and execute end-user role assignment requests according to market procedures.
• Collaborate on role assignment concerns with Internal Control teams.
• Localize end-user roles and ensure timely delivery.
• Execute Role Variant creation and updates in PRAM.
• Raise an RDS from Analyst inputs.
• Document requests in ticket management tool per standards.
• Ensure timely resolution of tickets within SLAs/KPIs.
• Respond promptly to emails to the group's mailbox.
• First-level analysis of authorization issues (SU53, role assignment, activity types).
• Update CATS in a timely manner.
• Create/review/update Standard Routines.
• Adhere to GLOBE standards, control practices and risk procedures.
• Deliver process improvement initiatives.
• Perform other tasks as assigned.

Skills

Analytical thinking

Problem-solving

Attention to detail

Stakeholder management

Multicultural teamwork

Education

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field

Tools

SAP security

IAM

ServiceNow

PRAM

LORA

OneIM SoD

SAP platforms

Job description

Position Summary

The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.

• Evaluate and execute end-user role assignment request based on market agreed procedures/policies
• Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.
• Performs End User Role localization and ensure it is delivered on time.
• Execute Role Variant creation and update in PRAM.
• Raise a RDS based on the input received from Analyst or Market Role Links.
• Documents all requests/activities in the ticket management tool following defined standards and best practices
• Ensures timely resolution of all tickets within agreed SLAs and KPIs
• Ensures timely response to emails sent to the group's generic mailbox
• First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
• Updates CATS in a timely manner
• Create/review/update Standard Routines
• Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
• Deliver process improvement initiatives
• Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

What Will Make You Successful

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field.
• Experience in SAP security, user access management, IAM, or related IT support functions is an advantage.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to work with large volumes of data.
• Effective communication and stakeholder management skills.
• Ability to work in a multicultural and fast-paced environment.
• SAP Role Lifecycle Management
• User Account Management
• SAP Security Concepts and Segregation of Duties (SoD)
• PRAM, LORA, ServiceNow, OneIM SoD, and SAP platforms