Roles Administration Associate

Nestlé S.A.; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Nestlé S.A. is seeking an Administration Associate in the Philippines to execute transactional activities in Role Coordination, ensuring compliance with SLAs and controls. The role involves evaluating role requests, localization, PRAM updates, and timely ticket handling across multi-market environments.

The candidate should have a IT/CS/BIS background, SAP security experience, strong analytical skills, and the ability to work with data at scale in a multicultural, fast-paced setting.

Qualifications

• Bachelor's degree in IT, CS, BIS or related field.
• Experience in SAP security, user access management, IAM, or related IT support.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to handle large data volumes.
• Effective communication and stakeholder management.
• Ability to work in a multicultural, fast-paced environment.
• Familiarity with SAP Role Lifecycle Management.
• Familiarity with PRAM, LORA, ServiceNow, OneIM SoD, and SAP platforms.

Responsibilities

• Evaluate and execute end-user role assignment requests.
• Collaborate with market Internal Control on role concerns.
• Perform end-user role localization and timely delivery.
• Execute role variant creation and updates in PRAM.
• Raise a RDS based on inputs from Analyst or Market Role Links.
• Document all requests in ticket management tool per standards.
• Ensure timely resolution of tickets within SLAs and KPIs.
• Respond promptly to emails to the group's mailbox.
• Provide first-level analysis of authorization issues (SU53, etc.).
• Update CATS in a timely manner.
• Create/review/update standard routines.
• Deliver process improvement initiatives.
• Perform other tasks per developmental plan.

Skills

SAP security

User access management

IAM

Analytical skills

Attention to detail

Stakeholder management

Multicultural environment

SoD concepts

SAP platforms

Education

Bachelor's degree in IT/CS/BIS

Tools

PRAM

LORA

ServiceNow

OneIM SoD

SAP platforms

Job description

The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.

• Evaluate and execute end-user role assignment request based on market agreed procedures/policies
• Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.
• Performs End User Role localization and ensure it is delivered on time.
• Execute Role Variant creation and update in PRAM.
• Raise a RDS based on the input received from Analyst or Market Role Links.
• Documents all requests/activities in the ticket management tool following defined standards and best practices
• Ensures timely resolution of all tickets within agreed SLAs and KPIs
• Ensures timely response to emails sent to the group's generic mailbox
• First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
• Updates CATS in a timely manner
• Create/review/update Standard Routines
• Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
• Deliver process improvement initiatives
• Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

What will make you successful

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field.
• Experience in SAP security, user access management, IAM, or related IT support functions is an advantage.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to work with large volumes of data.
• Effective communication and stakeholder management skills.
• Ability to work in a multicultural and fast-paced environment.
• SAP Role Lifecycle Management
• User Account Management
• SAP Security Concepts and Segregation of Duties (SoD)
• PRAM, LORA, ServiceNow, OneIM SoD, and SAP platforms