Robotics Reliability & Incident Response Engineer

Serve Robotics; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Serve Robotics is seeking a Reliability Operations Engineer to support robotic and cloud systems. You will lead daytime incident investigations, triage escalations, and refine runbooks while collaborating with senior engineers and SREs.

The role requires 5+ years in reliability operations, strong Linux skills, and hands-on experience with GCP and observability tooling. Weekend on-call rotation is part of the role.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent hands-on experience.
• 5+ years in Reliability Operations, SRE, DevOps, or related technical support.
• Experience in Tier 1/2 investigations with log review and escalation.
• Familiarity with cloud environments and incident response workflows.
• Proficiency with Linux, logs, and basic diagnostics.
• Ability to follow runbooks and document remediation steps.

Responsibilities

• Lead incident investigations during regional daytime hours with timely updates.
• Respond to Tier 1/2 escalations using runbooks, metrics, and diagnostics.
• Update runbooks and docs for new issues and discoveries.
• Run automations and improve tooling to streamline remediation tasks.
• Use Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to interpret metrics and logs.
• Provide concise updates during incidents and coordinate with engineers.

Skills

Incident response

Linux

Cloud platforms (GCP)

Runbooks

Observability

Jira

On-call rotations

Collaboration with SREs

Education

Bachelor's degree

Tools

Grafana

Prometheus

Google Cloud Monitoring

OpenTelemetry

Job description

Serve Robotics is seeking a Reliability Operations Engineer to support robotic and cloud systems. You will lead daytime incident investigations, triage escalations, and refine runbooks while collaborating with senior engineers and SREs.

The role requires 5+ years in reliability operations, strong Linux skills, and hands-on experience with GCP and observability tooling. Weekend on-call rotation is part of the role.