Robotics Reliability & Incident Response Engineer

Industrious Ventures

Philippines

On-site

PHP 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Serve Robotics is seeking a Reliability Operations Engineer to support the operational reliability of robotic and cloud systems. You will handle Tier 2 escalations, refine runbooks, and perform technical investigations during daytime hours, collaborating with senior engineers, product teams, and SREs to improve system health.

You will lead incident investigations, respond to Tier 1 escalations, update documentation, and run automations to streamline troubleshooting.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience.
5+ years of professional experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a related technical support function.
Experience participating in Tier 1 or Tier 2 investigations, including log review, basic triage, and structured escalation.
Exposure to operational environments supporting distributed or cloud-based systems.
Participation in incident response workflows and/or on-call rotations.
Proficiency with Linux, including navigating systems, reviewing logs, and performing basic diagnostics.
Experience using and contributing to runbooks and operational workflows.
Ability to interpret metrics, logs, and traces using tools such as Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry.

Responsibilities

Lead incident investigations during your region’s daytime hours, providing timely updates, escalating appropriately, and supporting senior engineers leading the response.
Respond to escalations from Tier 1 support using established runbooks, metrics, logs, and diagnostics to remediate issues or escalation to Tier 3 when needed.
Update runbooks and operational documentation based on new issues, discoveries, and feedback, ensuring clarity and consistency across all procedures.
Run existing automations and collaborate with senior team members to enhance tooling and scripts that streamline troubleshooting and remediation tasks.
Use observability tools such as Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to interpret metrics, logs, and traces, helping identify anomalies and validate system performance.
Provide concise, accurate updates during incidents, ensuring information reaches the correct engineering and SRE contacts and supporting structured incident coordination.
Participate in discussions around root causes, share operational insights, and contribute to process improvements that enhance system stability and supportability.
Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise.
Proactively strengthen workflows, adopt best practices, and build the foundation of the Reliability Operations function as it evolves.