Risk Management Analyst

iSupport Worldwide

Metro Manila

On-site

PHP 600,000 - 800,000

Full time

4 days ago

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Benefits offered by this job

Above-industry salary package

HMO benefits from day 1

Learning and development courses

Dynamic company events

Opportunities for promotion

Free meals and snacks

Job summary

iSupport Worldwide is seeking a Risk Management Analyst to support claims administration and compliance monitoring. This role involves analyzing claims data, preparing dashboards for leadership, and identifying operational risks.

Ideal candidates will have experience in risk management and claims administration, with strong analytical skills. The position requires proficiency in Microsoft Excel and excellent communication abilities.

Qualifications

Three or more years of experience in claims administration, insurance, compliance, or risk management.
Actual claims management experience required.
Strong analytical and critical-thinking skills.

Responsibilities

Identify and monitor operational risks related to facilities services.
Conduct risk assessments for new accounts and high-risk locations.
Maintain enterprise and operational risk registers and analyses.
Assist in managing insurance programmes and processing claims.
Support compliance with applicable regulations including OSHA.

Skills

Claims administration

Risk management

Analytical skills

Microsoft Excel

Communication skills

OSHA knowledge

Data analysis

Education

Associate or Bachelor's degree in Risk Management, Business, or related field

Tools

RIMS

COI management platforms

Compliance portals

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for a Risk Management Analyst to support risk management, claims administration, compliance monitoring, insurance programme coordination, loss trend analysis, and safety reporting. This role is responsible for analysing claims data, maintaining compliance records, supporting insurance and COI processes, preparing dashboards for leadership, and identifying opportunities to reduce operational risk and improve compliance performance.

You will provide the best service to our partner brands by performing these tasks:

Identify, assess, and monitor operational risks related to facilities services, including workplace safety, property damage, contract compliance, and third-party vendor exposure.
Conduct risk assessments for new accounts, service expansions, and high-risk locations.
Maintain enterprise and operational risk registers and loss trend analyses.
Assist in managing general liability, workers’ compensation, auto liability, and umbrella insurance programmes.
Coordinate claim documentation and follow up on outstanding information and action items throughout the claims process.
Analyse data across all claims and develop trend reports to identify root causes, loss drivers, and high-risk patterns; recommend mitigation strategies.
Partner with EHS and Operations teams to support loss prevention initiatives and corrective action plans at site and regional levels.
Analyse incident reports, OSHA data, and safety metrics to identify risk trends and support risk mitigation strategies.
Monitor safety portals to ensure data accuracy and timely updates; provide summaries and trend reports to EHS and Operations teams for proactive risk management.
Support compliance with applicable federal, state, and local regulations, including OSHA, DOT, and workers’ compensation requirements.
Review client contracts for risk transfer provisions, insurance requirements, and indemnification clauses; coordinate identified issues with Risk Management and Legal.
Oversee certificate of insurance (COI) tracking and renewals to ensure vendors and subcontractors meet contractual insurance requirements.
Implement automated COI management tools and maintain accurate, current records for audits.
Maintain and update compliance portals to ensure accurate documentation of insurance certificates, regulatory filings, and client-specific requirements.
Monitor compliance dashboards and resolve discrepancies promptly, coordinating with responsible stakeholders as needed.
Assist with audits, client risk reviews, and internal compliance assessments.
Prepare dashboards and reports for leadership on claims performance, risk exposure, and safety metrics.
Provide risk-related insights and recommendations to Operations, Human Resources, and leadership teams.
Support enterprise risk management initiatives and continuous improvement efforts.

Who are we looking for?

Associate or bachelor’s degree in Risk Management, Business, Insurance, Finance, Analytics, or a related field preferred, or an equivalent combination of education and relevant claims or risk management experience.
Three or more years of experience in claims administration, insurance, compliance, or risk management.
Actual claims management experience.
Knowledge of Workers’ Compensation, General Liability, Auto Liability, Property, and casualty claims.
Experience working with TPAs, insurance carriers, brokers, and legal counsel.
Knowledge of OSHA recordkeeping, claims-related regulatory reporting, and compliance requirements.
Experience utilising compliance portals, COI management platforms, and risk reporting tools.
Experience with compliance portals, safety dashboards, and automated COI management tools.
Experience analysing loss data, reserve trends, closure rates, and claim performance metrics.
Experience with RIMS or similar claims management systems.
Advanced Microsoft Excel skills, including pivot tables, reporting, and data analysis.
Proficiency in Microsoft PowerPoint with experience creating presentations and dashboards.
Ability to prepare claims and compliance dashboards for leadership.
Proven success managing multiple claims, compliance activities, and competing priorities while maintaining data integrity, accuracy, and confidentiality.
Strong analytical and critical-thinking skills.
Excellent written, verbal, and presentation skills, with the ability to communicate claim and analytical information clearly to Risk Management leadership.