Strategic Risk & Claims Analyst

iSupport Worldwide; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

iSupport Worldwide in Metro Manila seeks an experienced Risk Manager to identify, assess, and monitor operational risks across facilities services, including safety, property damage, and vendor exposure.

You will maintain risk registers, support insurance programs, coordinate COI tracking, and prepare dashboards for leadership with a focus on loss prevention and data-driven mitigation.

Qualifications

• Associate or bachelor’s degree in Risk Management, Business, Insurance, Finance, Analytics, or a related field preferred, or an equivalent combination of education and relevant claims or risk management experience.
• Three or more years of experience in claims administration, insurance, compliance, or risk management.
• Actual claims management experience.
• Knowledge of Workers Compensation, General Liability, Auto Liability, Property, and casualty claims.
• Experience analysing loss data, reserve trends, closure rates, and claim performance metrics.
• Experience with compliance portals, safety dashboards, and automated COI management tools.
• Experience with RIMS or similar claims management systems.
• Advanced Microsoft Excel skills, including pivot tables, reporting, and data analysis.
• Proficiency in Microsoft PowerPoint with experience creating presentations and dashboards.
• Experience working with TPAs, insurance carriers, brokers, and legal counsel.
• Knowledge of OSHA recordkeeping, claims-related regulatory reporting, and compliance requirements.
• Experience utilising compliance portals, COI management platforms, and risk reporting tools.
• Ability to prepare claims and compliance dashboards for leadership.
• Proven success managing multiple claims, compliance activities, and competing priorities while maintaining data integrity, accuracy, and confidentiality.
• Strong analytical and critical-thinking skills.
• Excellent written, verbal, and presentation skills with the ability to communicate claims and analytical information clearly to Risk Management leadership.

Responsibilities

• Identify, assess, and monitor operational risks related to facilities services, including workplace safety, property damage, contract compliance, and third-party vendor exposure.
• Conduct risk assessments for new accounts, service expansions, and high-risk locations.
• Maintain enterprise and operational risk registers and loss trend analyses.
• Assist in managing general liability, workers’ compensation, auto liability, and umbrella insurance programmes.
• Coordinate claim documentation and follow up on outstanding information and action items throughout the claims process.
• Analyse data across all claims and develop trend reports to identify root causes, loss drivers, and high-risk patterns; recommend mitigation strategies.
• Partner with EHS and Operations teams to support loss prevention initiatives and corrective action plans at site and regional levels.
• Analyse incident reports, OSHA data, and safety metrics to identify risk trends and support risk mitigation strategies.
• Monitor safety portals to ensure data accuracy and timely updates; provide summaries and trend reports to EHS and Operations teams.
• Support compliance with applicable federal, state, and local regulations, including OSHA, DOT, and workers’ compensation requirements.
• Review client contracts for risk transfer provisions, insurance requirements, and indemnification clauses; coordinate identified issues with Risk Management and Legal teams.
• Oversee certificate of insurance (COI) tracking and renewals to ensure vendors and subcontractors meet contractual insurance requirements.
• Implement automated COI management tools and maintain accurate, current records for audits.
• Maintain and update compliance portals to ensure accurate documentation of insurance certificates, regulatory filings, and client-specific requirements.
• Monitor compliance dashboards and resolve discrepancies promptly while coordinating with relevant stakeholders.
• Assist with audits, client risk reviews, and internal compliance assessments.
• Prepare dashboards and reports for leadership on claims performance, risk exposure, and safety metrics.
• Provide risk-related insights and recommendations to Operations, Human Resources, and leadership teams.
• Support enterprise risk management initiatives and continuous improvement efforts.

Skills

Risk assessment

Data analysis

Regulatory compliance

Communication

Analytical thinking

Project management

Education

Bachelor’s or Associate degree in Risk Management / related field

3+ years in claims or risk management

Tools

COI management tools

RIMS

Microsoft Excel

Microsoft PowerPoint

Job description

iSupport Worldwide in Metro Manila seeks an experienced Risk Manager to identify, assess, and monitor operational risks across facilities services, including safety, property damage, and vendor exposure.

You will maintain risk registers, support insurance programs, coordinate COI tracking, and prepare dashboards for leadership with a focus on loss prevention and data-driven mitigation.