Risk & Controls Manager - BPO/Shared Services

MicroSourcing International; Quezon City; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks a Risk & Controls Manager to lead offshore risk profiling, design and test controls, and provide independent assurance across Manila-based operations. You will collaborate with Risk, Cyber, Legal, Privacy, Technology, People & Culture, and senior leadership to strengthen risk governance and reporting.

The role requires experience in BPO risk and controls, strong testing and auditing skills, and the ability to manage multiple stakeholders across borders.

Qualifications

• BPO risk & controls governance experience in first- or second-line.
• Demonstrated ability to operate independently from day-to-day processing.
• Strong knowledge of risk frameworks, data privacy, cybersecurity, and vendor risk.
• Experience designing control test plans and documenting audit-ready workpapers.
• Excellent cross-functional stakeholder management with offshore/onshore leaders.

Responsibilities

• Offshore risk profile development across multiple risk domains.
• Design & test key controls to ensure effectiveness.
• Provide independent challenge and evidence-based assurance.
• Identify control gaps and drive remediation with owners.
• Align risk management with Risk, Legal, Privacy, Technology and exec teams.
• Prepare assurance reports and risk dashboards for exec committees.

Skills

Risk governance

Independent assurance

Cross-border coordination

Control testing

Audit & controls

Tools

RSA Archer

ServiceNow GRC

OneTrust

Job description

Discover your 100% YOU with MicroSourcing!

Position: Risk & Controls Manager - BPO/Shared Services

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid | Day Shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Risk & Controls Manager, you will:

• Offshore Risk Profile Development: Establish and maintain a comprehensive BPO risk register covering operational, customer, privacy, cyber, contractual, people, physical security, resilience, and third-party vendor risks.
• Key Control Design & Effectiveness Testing: Develop and execute a repeatable testing program to evaluate whether key internal controls across Manila-based operations are designed appropriately and operating effectively.
• Independent Challenge & Evidence-Based Assurance: Provide independent monitoring, testing, and constructive challenge to operational teams without replacing control ownership held by business units, technology teams, or the BPO vendor.
• Control Gap & Incident Remediation: Identify control deficiencies, emerging risks, and compliance breaches; partner with business owners to design corrective action plans and track remediation to completion.
• Cross-Functional Stakeholder Alignment: Partner with Risk, Cyber, Legal, Privacy, Technology, People & Culture, and MicroSourcing management to align risk management frameworks and escalation pathways.
• Risk Governance & Executive Reporting: Prepare detailed assurance reports, control testing summaries, and key risk indicator (KRI) dashboards for the Head of Quality & Risk and executive risk committees.

What You Need

Non-negotiables

• BPO Risk & Controls Governance Experience: Proven track record in first-line or second-line operational risk management, internal audit, or controls testing within a BPO or offshore shared-services delivery model.
• Segregation of Duties & Independent Assurance: Demonstrated capability to operate independently from day-to-day operational processing to deliver objective monitoring, testing, and challenge.
• Multi-Domain Risk Knowledge: Strong working knowledge across operational risk frameworks, data privacy regulations, cybersecurity baselines, physical security standards, and third-party vendor risk management.
• Control Testing & Framework Execution: Practical experience designing control test plans, executing walkthroughs, evaluating control effectiveness, and documenting audit-ready workpapers.
• Cross-Border Stakeholder Management: Exceptional communication and influence skills to engage effectively with offshore teams in Manila and onshore executive leaders in Australia.

Preferred Skills/expertise

• Professional certifications in risk management, audit, or compliance (e.g., CRISC, CISA, CIA, or CRM).
• Prior experience managing risk and compliance frameworks for Australian corporate, financial services, or salary packaging entities.
• Direct working experience with offshore delivery partners in the Philippines (e.g., MicroSourcing) and third-party vendor oversight models.
• Experience implementing automated control testing, risk management platforms, or GRC software (e.g., RSA Archer, ServiceNow GRC, OneTrust).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply