Risk & Compliance Analyst — Audit, Records & Reporting

GMS BPO Inc.; Metro Manila; On-site; PHP 300,000 - 550,000; Full time

Job summary

CIMET Group seeks a Compliance Analyst to join our Risk & Compliance team in the Philippines. You will monitor, audit, manage records, and support regulatory reporting to ensure evidence meets audit standards.

Responsibilities include reviewing interactions against requirements, maintaining registers, and escalating risks. Requires 2–5 years of relevant experience, strong English communication, and a Bachelor’s degree or equivalent, with overlap to Australian business hours.

Qualifications

• 2 to 5 years of experience in compliance, quality assurance, audit, complaints handling, or case management.
• Experience in regulated consumer-facing business or contact centre.
• Excellent written and verbal English communication.
• Bachelor's degree or equivalent practical experience.
• Availability to work with overlap to Australian business hours.

Responsibilities

• Execute compliance monitoring and audit activities.
• Review customer interactions, disclosures, scripts, and marketing content against compliance requirements.
• Maintain accurate compliance registers, records, and supporting evidence.
• Support complaints, incident management, and regulatory reporting activities.
• Identify and escalate compliance risks, customer harm, and potential breaches.
• Assist with compliance reviews before new products, campaigns, or system changes go live.

Skills

Compliance

Audit

Quality assurance

Complaints handling

Case management

Education

Bachelor's degree

Job description

CIMET Group seeks a Compliance Analyst to join our Risk & Compliance team in the Philippines. You will monitor, audit, manage records, and support regulatory reporting to ensure evidence meets audit standards.

Responsibilities include reviewing interactions against requirements, maintaining registers, and escalating risks. Requires 2–5 years of relevant experience, strong English communication, and a Bachelor’s degree or equivalent, with overlap to Australian business hours.