Risk Analyst

Concentrix; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Learning and Development Opportunities

Fun and Competitive Work Environment

Job summary

A global service provider is seeking a Risk Analyst in Makati. The role focuses on Customer Due Diligence activities, ensuring compliance with regulations, and providing exceptional customer service. Ideal candidates should have a High School diploma and experience in a similar environment, particularly in anti-money laundering. This is a full-time on-site position with opportunities for learning and development.

Qualifications

• Experience in Customer Due Diligence (CDD) and Anti-Money Laundering.
• Courteous with strong customer service orientation.
• Dependable with strong attention to detail.

Responsibilities

• Perform Customer Due Diligence (CDD) Activities.
• Ensure compliance with Anti-Money Laundering regulations.
• Respond to customer inquiries professionally.

Skills

Customer Due Diligence

Attention to Detail

Strong Computer Skills

Communication Skills

Education

High School Diploma

Tools

Call Tracking Database

Job description

Concentrix Makati, National Capital Region, Philippines

Concentrix Makati, National Capital Region, Philippines

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Job Summary: The Risk Analyst will Focus on Customer Due Diligence (CDD) Activities which Includes Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence. You will Perform Credit and Fraud Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level, thereby preventing the Company from Financial Loss. You will assure the Completeness and Correctness of Client Documentation(s) in terms of the Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s).

Essential Duties and Responsibilities:

• Perform Customer Due Diligence (CDD) Activities which will Include Initial Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence, Perform Credit and Fraud Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level (thereby, Preventing the Company from Financial Loss)
• Assures the Completeness and Correctness of Client Documentation(s) in terms of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s), Ensure Service(s) Delivered to our Customer(s) Meets Contractual Key Performance Indicator(s) (KPI), Clarify Customer Requirement(s), Probe for Understanding, Use Decision Support Tool(s) and Resources to Appropriately Provide Resolution to the Customer(s)
• Listen Attentively to Customer Need(s) and Concern(s), Demonstrate Empathy while Maximizing Opportunity to Build Rapport with the Customer(s), Greet Customer(s) in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedure(s), Respond to Customer Inquiries by Referring them to Published Material(s), Secondary Source(s), or More Senior Staff Member(s)
• Maintain Basic Knowledge of Client Product(s) and Service(s), Prepare Complete and Accurate Work Including Appropriately Notating Account(s) as Required, Participate in Activities Designed to Improve Customer Satisfaction and Business Performance, Offer Additional Product(s) and Service(s), Track, Document, and Retrieve Information from Call Tracking Database

Minimum Hiring Qualifications:

• High School Diploma (Old or New Curriculum) with Relevant Experience Required
• 2-3 Year(s) Experience in Customer Due Diligence Environment (Know-Your-Customers, Anti-Money Laundering, and Credit) with 1+ Year(s) in Payment(s) or Technology Driven Organization, Experience in a Merchant Acquiring Organization
• Courteous with Strong Customer Service Orientation, Strong Computer Navigation Skills and Basic Computer Knowledge, Dependable with Strong Attention to Detail, Skilled in Multi-Tasking Including the Ability to be Flexible and Adapt to Change(s) Quickly, Demonstrates Patience in all Customer Contact Situation(s) Including Maintaining a Pleasant and Professional Tone in all Interaction(s)
• Ability to Effectively Communicate both Written and Verbally, Tolerance for Repetitive Work in a Fast-Paced and High Production Work Environment, Ability to Work as a Team Member and with Minimal Supervision, Ability to Rotate Shift(s) or Work Schedule(s) as Needed

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Multiple Opportunities for Learning and Development
• Enjoy a Fun - and Competitive Working Environment

Work Location: Concentrix Makati City (On-Site)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

• Industries

  Outsourcing and Offshoring Consulting

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