KIDS & TEENS TEAM

Aroya Cruises; Manila; On-site; PHP 879,000 - 1,381,000; Full time

Job summary

AROAya Cruises seeks a dedicated Kids & Teens team member to ensure a safe, engaging experience for young guests across Nursery to Teens Club areas on our family-focused cruises.

You will supervise activities, adhere to safeguarding policies, and collaborate with parents while delivering age-appropriate programs, aiming to exceed guest expectations and support onboard revenue through family activities.

Qualifications

• Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma
• 1+ year practical experience working with kids/teens after achieving your relevant childcare qualification
• Safeguarding knowledge
• Clear DBS/Police check national and international
• Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
• All certificates as required by the STCW code for this position.
• Good command of the English Language, knowledge of the Arabic language is beneficial.

Responsibilities

• Ensure the safety and supervision of all children participating in our activity programme.
• Follow and implement all AROYA Cruise Saudi ship Policies and Procedures as outlined in the Company/Ships Manual.
• Adhere to all Safeguarding policies and procedures and report any concerns immediately.
• Lead, host and develop on our activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations.
• Learn and deliver our additional family Activities, helping to achieve onboard revenue targets.
• Complete guest embark and debark duties as directed by the Kids & Teens Manager
• Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift.
• Be a good positive role model and ensure a safe cruise experience for young guests.
• Communicate with parents/Guardians in a positive and professional manner.
• Assist in the planning, implementation and development of our kids and teens activity programme offering.

Skills

Safeguarding knowledge

People skills

English language

DSB/Police check

Conflict resolution

Motivational skills

Arabic language beneficial

Education

Level 3 Diploma in childcare & education

Job description

The Kids & Teens Team members are responsible for creating, hosting and providing a wonderful and unforgettable holiday experience for our youngest guests. This is delivered all within state-of-the-art facilities, allowing children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment.

You would be working in the tailored Kids & Teens areas our “Sailors Shore” and “Teen Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths - 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old.

MAIN DUTIES AND RESPONSIBILITIES

• Ensuring the safety and supervision of all children participating in our activity programme.
• Follow and implement all AROYA Cruise Saudi ship Policies and Procedures as outlined in the Company/Ships Manual.
• Adhere to all Safeguarding policies and procedures and report any concerns immediately.
• Lead, host and develop on our activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations.
• Learn and deliver our additional family Activities, helping to achieve onboard revenue targets.
• Complete guest embark and debark duties as directed by the Kids & Teens Manager
• Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift.
• Be a good positive role model and ensure a safe cruise experience for young guests.
• Communicate with parents/Guardians in a positive and professional manner.
• Assist in the planning, implementation and development of our kids and teens activity programme offering.

ADDITIONAL RESPONSIBILITES:

• Partake in inspections, trainings and meetings as required by Head of Department
• Abiding by rules and regulations set by AROYA Cruise Saudi and/or ship’s command and attend all training programs as specified by SCL (including all inspections, safety drills & training exercises, Environmental Training and Corporate Training Programmes).
• Participate in embarkation and emergency procedures
• Ensure that delivery standards are upheld, and SOPs followed for all activities
• Demonstrate the Aroya Values.
• Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues

AROYA BEHAVIOURS:

• We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’ For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing.
• We believe that our greatest assets are our people, those who serve and those whom we serve
• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests
• We are encouraged to report all accidents, ‘near miss’ incidents and work‑related ill health conditions to our manager
• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly
• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks
• We engage with our guests and seek advice when unsure of how to ‘do the right thing’

AROYA VALUES:

• ENRICHING- Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast,
• INSPIRING - Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops
• GENEROUS- Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience.
• RESPECTFUL- Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security.

SKILLS REQUIRED:

• Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma

• 1+ year practical experience working with kids/teens after achieving your relevant childcare qualification
• Safeguarding knowledge
• Clear DBS/Police check national and international
• Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
• All certificates as required by the STCW code for this position.
• Good command of the English Language, knowledge of the Arabic language is beneficial.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore.