Rider Support Specialist — Customer Care Pro

Metacom Careers; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers on-site in Taguig is seeking a Customer Service Associate to support riders across channels, with 1–3 years in service roles. You will learn company policies and guide riders effectively.

The role requires a bachelor’s degree, strong communication, and the ability to work weekends/holidays; you’ll collaborate with internal teams and document interactions to improve service quality. On-site position with training and growth opportunities.

Qualifications

• Bachelor’s degree is required.
• 1–3 years of customer service or support experience.
• Excellent communication and interpersonal skills required.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Provide excellent customer service support to riders via various communication channels.
• Assist in resolving rider issues and inquiries in a timely manner.
• Maintain comprehensive knowledge of company policies to guide riders.
• Collaborate with internal teams to enhance rider experience and streamline processes.
• Document all interactions and feedback to improve service quality.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Customer-centric attitude

Computer systems proficiency

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers on-site in Taguig is seeking a Customer Service Associate to support riders across channels, with 1–3 years in service roles. You will learn company policies and guide riders effectively.

The role requires a bachelor’s degree, strong communication, and the ability to work weekends/holidays; you’ll collaborate with internal teams and document interactions to improve service quality. On-site position with training and growth opportunities.