Rider Support Account | Customer Service Specialist

Cognizant Technology Solutions Philippines Inc.; Taguig; In loco; PHP 360.000 - 480.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary & Benefits

Career Growth

Supportive Work Environment

Exciting Opportunities

Descrizione del lavoro

Cognizant Technology Solutions Philippines Inc. is hiring for a role dedicated to supporting autonomous vehicle rider and driver interactions in a dynamic customer service environment.

You will provide omnichannel support (phone, chat, email) and monitor vehicle alerts while ensuring quick resolution and high standards of service. This position is based in Taguig, with on-site work at McKinley Hill and opportunities for growth within a global technology services leader.

Competenze

• Open to undergraduates who have completed at least 2 years in College.
• Candidates must have at least 18 months (1 year and a half) of BPO experience.
• Candidates must have high proficiency in written and verbal English skills.
• Willing to Work in McKinley Hill, Taguig City.

Mansioni

• Manage interactions between passengers, the autonomous vehicle fleet, and AI driving software to deliver a safe and seamless rider experience.
• Provide real-time support through phone, chat, email, and ticketing systems while addressing customer and driver inquiries.
• Monitor vehicle alerts, service notifications, and operational issues, coordinating appropriate actions and escalations when needed.
• Troubleshoot rider, driver, and vehicle-related concerns, aiming for first-contact resolution and accurate case management.
• Perform case documentation, ticket prioritization, follow-ups, and escalation of complex issues to support efficient operations.
• Maintain service excellence by meeting quality and performance metrics, supporting testing activities, and staying current on autonomous vehicle technology and processes.

Conoscenze

English proficiency

BPO experience

Written communication

Formazione

2 years in college

Descrizione del lavoro

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Description:

• Manage interactions between passengers, the autonomous vehicle fleet, and AI driving software to deliver a safe and seamless rider experience.
• Provide real-time support through phone, chat, email, and ticketing systems while addressing customer and driver inquiries.
• Monitor vehicle alerts, service notifications, and operational issues, coordinating appropriate actions and escalations when needed.
• Troubleshoot rider, driver, and vehicle-related concerns, aiming for first-contact resolution and accurate case management.
• Perform case documentation, ticket prioritization, follow-ups, and escalation of complex issues to support efficient operations.
• Maintain service excellence by meeting quality and performance metrics, supporting testing activities, and staying current on autonomous vehicle technology and processes.

Qualifications:

• Open to College undergraduates who have completed at least 2 years in College
• Candidates must have at least 18 months (1 year and a half) of BPO experience
• Candidates must have high proficiency in written and verbal English skills
• Willing to Work in McKinley Hill, Taguig City

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Exciting Opportunities – Be part of a dynamic and growing industry

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *