Revenue Renewal & Retention Specialist

S&P Global Philippines, Inc.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

S&P Global Market Intelligence in Manila is seeking a Sr. Specialist, Revenue Execution to drive renewal revenue within the Market Intelligence group.

You will partner with Account Managers to manage the end-to-end renewal lifecycle, including quotes, documentation, and approvals, while ensuring accuracy and timely processing. Join a global, collaborative team that emphasizes data-driven decision making, risk management, and continuous process improvements to support retention strategies and

Qualifications

• 3+ years of professional experience in SaaS or a similar business environment.
• Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally.
• Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency.
• Self-starter who takes initiative, brings ideas to life, and drives independent execution.
• Passion for continuous improvement and curiosity to explore new ways of working.
• English fluency.
• Client-facing experience, preferably with retention & negotiation experience.
• Sales, Support, or Enablement background preferred.
• Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools.

Responsibilities

• Serve as a partner and retention champion for Revenue leadership by utilizing the Customer Retention Framework to support account teams in all retention-related activities.
• Develop a deep understanding of the renewal process across the entire product portfolio and provide guidance to Account Managers as needed.
• Manage the end-to-end retention process, including renewal preparation, configuration of quotes, documentation creation and management, billing coordination where applicable.
• Utilize meticulous attention to detail to ensure that contracts are correctly generated with the correct terms and conditions, pricing, and pertinent client information.
• Obtain approvals from stakeholders including Legal, Product, and Solutions Engineering to process renewals in a timely fashion and in compliance with internal policies.
• Document renewal activity, including renewal status and relevant notes, in Salesforce to provide accurate revenue forecasts to Senior Leadership.
• Identify and elevate potential risks or concerns regarding renewal process and timelines with Account Management team and Revenue Execution leadership as they arise, proactively recommending solutions where possible.
• Proactively reach out to cross-functional partners on open items to ensure renewals are processed on time and elevate delays to Leadership.
• Promote the adoption and use of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for upselling and cross-selling.
• Ensure timely submission of agreements and facilitate the signature process, ensuring that countersigned agreements are promptly returned to clients.
• Verify the accuracy of invoices and collaborate with the collections team on outstanding invoices, ensuring compliance with client requests for purchase order (PO) numbers.
• Disseminate monthly Accounts Receivable report to Account Management teams to address latent payments ahead of account suspension.
• Prioritize self-upskilling around company operations, processes, and systems to optimize effectiveness in the role and improve client satisfaction.
• Provide backup support for team leads and management, and complete additional assignments as required.
• Integrate and collaborate with Account Management teams as critical resource for the retention workflow.
• Contribute to a positive work environment by bringing self-starter energy, flexibility, and motivation to the team.

Skills

SaaS experience

Communication

Influencing skills

Critical thinking

Self-starter

English fluency

Client-facing

Sales/Enablement exposure

Salesforce proficiency

Excel & PowerPoint

Tools

Salesforce

Excel

PowerPoint

Job description

S&P Global Market Intelligence in Manila is seeking a Sr. Specialist, Revenue Execution to drive renewal revenue within the Market Intelligence group.

You will partner with Account Managers to manage the end-to-end renewal lifecycle, including quotes, documentation, and approvals, while ensuring accuracy and timely processing. Join a global, collaborative team that emphasizes data-driven decision making, risk management, and continuous process improvements to support retention strategies and