Revenue Platform Operations Strategy Lead

Canva; Philippines; Hybrid; PHP 3,000,000 - 4,800,000; Full time

Benefits offered by this job

Equity packages

Parental leave policy

Wellbeing allowance

Flexible leave options

Job summary

Canva is seeking an Operations Strategy Lead for its Revenue Platform Group in the Philippines. You will coach and develop a team of 5 high-performing ICs, while shaping the future of payments, subscriptions, and fraud operations.

You’ll balance people leadership with setting direction to improve volume, automation, and quality over the next 24 months. You will partner with Product Managers and Engineering leads to ensure operational insights influence the product roadmap, perform root-cause

Qualifications

• You’ve coached and developed a high-performing team before with a two-way feedback style.
• You’ve set direction for a team, not just executed someone else’s plan, and can show what changed as a result.
• You bring measurable continuous improvement results with data to back it up.
• You’re comfortable with data; SQL or dashboarding experience is a plus, not a requirement.
• You have conceptual knowledge of payments, subscriptions, or fraud from work experience.

Responsibilities

• Coaching and developing a team of 5 high-performing ICs — growth conversations, feedback, escalations, and building a culture of ownership.
• Baselining the operation across volumes, cycle times, quality, cost per ticket, and root causes — then building a prioritised improvement roadmap.
• Partnering with Product Managers and Engineering Leads across Revenue Platform to ensure operational insight shapes the product roadmap.
• Running structured root cause analysis on ticket volume, escalations, and rework — and driving fixes at the source rather than managing symptoms indefinitely.
• Owning change management for process rollouts across Revenue Operations and Customer Happiness teams working on payments, subscriptions, and fraud.
• Evolving QA from manual ticket checking to a scalable quality framework — sampling, calibration, and automation where it earns its place.

Skills

Team leadership

Data analysis

Stakeholder management

SQL

Job description

Canva is seeking an Operations Strategy Lead for its Revenue Platform Group in the Philippines. You will coach and develop a team of 5 high-performing ICs, while shaping the future of payments, subscriptions, and fraud operations.

You’ll balance people leadership with setting direction to improve volume, automation, and quality over the next 24 months. You will partner with Product Managers and Engineering leads to ensure operational insights influence the product roadmap, perform root-cause