Service Operations Lead – AI‑Driven Dev & App Review

Canva; Makati; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Equity packages

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Job summary

Canva is seeking a Service Operations Specialist to lead the Developer Support and App Review teams in Makati, Philippines. This role involves overseeing day-to-day operations, ensuring efficiency, and driving improvements through automation.

The ideal candidate will have at least 6 years of experience, a strong background in coaching high-performing teams, and the ability to optimize processes. At Canva, you'll contribute to an exciting work culture and have access to various benefits that support your personal and professional growth.

Qualifications

• At least 6 years of experience in support or operations.
• Track record of coaching individuals and driving team performance.
• Experience automating processes and working with data.

Responsibilities

• Lead and coach a team of app review and support specialists.
• Ensure high-quality support for priority partners during the review process.
• Implement tooling improvements and automation to scale operations.

Skills

Coaching and team leadership

Process improvement

Clear communication

Data-driven decision making

Automation and systems configuration

Tools

Jira Service Desk

AI technologies

Job description

Canva is seeking a Service Operations Specialist to lead the Developer Support and App Review teams in Makati, Philippines. This role involves overseeing day-to-day operations, ensuring efficiency, and driving improvements through automation.

The ideal candidate will have at least 6 years of experience, a strong background in coaching high-performing teams, and the ability to optimize processes. At Canva, you'll contribute to an exciting work culture and have access to various benefits that support your personal and professional growth.