Return Order Processor

Infinitysportsinternational; Makati; Vor Ort; PHP 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Infinitysportsinternational in the Philippines seeks a Sales Return Order Processor to manage customer returns end-to-end. You will review requests, validate against orders, and create Sales Return Orders in the ERP system.

Coordinate with warehouse and logistics for return inspection and tagging, verify product condition, and decide on credit, replacement, or disposal. Strong attention to detail is required.

Qualifikationen

• 12 years of experience in order processing, customer service, or logistics.
• Experience in retail or distribution is preferred.
• Strong attention to detail and documentation accuracy.
• Proficient in MS Office applications (Excel, Word, Outlook).
• Knowledge of credit memos and return orders is helpful.

Aufgaben

• Receive and review customer return requests and validate against orders or invoices.
• Create and process Sales Return Orders in the ERP system.
• Coordinate with warehouse and logistics for return, inspection and tagging.
• Verify product condition and determine eligibility for credit, replacement, or disposal.
• Prepare and issue Credit Memos or Replacement Orders as approved.
• Maintain accurate return order records in the database.
• Communicate with customers regarding the status of their returns.
• Collaborate with Sales, Accounting and Inventory teams for postings.
• Generate reports on return trends, reasons for returns and discrepancies.
• Ensure compliance with company policies, warranty conditions and QC standards.

Kenntnisse

Attention to detail

Communication

Coordination

Multitasking

Tools

SAP Business One

Oracle ERP

Jobbeschreibung

The Sales Return Order Processor is responsible for handling, documenting, and processing all customer product returns in an accurate and timely manner. This role ensures that all return transactions comply with company policies, coordinates with warehouse and accounting teams for item verification, and issues credit memos or replacements as necessary.

Key Responsibilities:

• Receive and review customer return requests and validate against original sales orders or invoices.
• Create and process Sales Return Orders in the system (e.g., SAP Business One or similar ERP).
• Coordinate with warehouse and logistics for the return, inspection, and proper tagging of returned goods.
• Verify returned products condition and determine eligibility for credit, replacement, or disposal.
• Prepare and issue Credit Memos or Replacement Orders as approved.
• Maintain accurate and up-to-date return order records in the database.
• Communicate with customers regarding the status of their return requests.
• Collaborate with Sales, Accounting, and Inventory teams to ensure accurate postings and adjustments.
• Generate reports on return trends, reasons for returns, and discrepancies for management review.
• Ensure compliance with company policies, warranty conditions, and quality control standards.

Qualifications:.

• 12 years of experience in order processing, customer service, or logistics (preferably in a retail or distribution setting).
• Knowledge of Sales Order and Return Order processing in software systems (e.g., SAP Business One, Oracle, ERP or similar).
• Strong attention to detail and accuracy in documentation.
• Good communication and coordination skills.
• Ability to handle multiple transactions and meet deadlines.
• Basic understanding of inventory control and credit memo processes is an advantage.
• Proficiency in MS Office (Excel, Word, Outlook).