Return Merchandise Authorization Specialist (WFH)

Eiger Support Systems Inc.; Philippines; Remoto; PHP 312.000 - 580.000; Tempo integral

Benefícios oferecidos por esta vaga

HMO coverage after 1 month

Dependent coverage after 6 months

Dependent coverage after 1 year

Resumo da vaga

Eiger Support Systems Inc. in the Philippines is seeking an experienced Return Merchandise Authorization (RMA) Specialist to handle customer inquiries, process RMAs, credits, and freight claims.

The role requires ERP proficiency and strong English communication as you will interact with a US-based client base. You will work the evening shift (8:00 PM–11:00 PM Manila Time) and maintain high standards for accuracy, with a tech-ready setup including fast internet and a modern PC.

Qualificações

• 2+ years of experience as an RMA Specialist or Customer Service Representative for a US-based company.
• 2+ years of experience using ERP systems such as Microsoft Dynamics NAV, NetSuite or SAP.
• Proficiency in Microsoft Excel and Word.
• Strong English communication, both written and verbal.
• Typing speed of at least 50 WPM with 95% accuracy.
• Willing to work the evening shift (8:00 PM–11:00 PM Manila Time).
• Stable 100 Mbps internet connection and a modern PC with dual monitors.

Responsabilidades

• Process RMAs and call tags for defects, order entry errors, customer errors, and warehouse mis-shipments.
• Issue credits for returned shipments.
• Request cycle counts from warehouses to verify inventory and shipping discrepancies.
• Submit claims to the freight claims team for lost or damaged shipments.
• Identify, research, and resolve customer issues using the ERP system.
• Conduct inbound and outbound calls to address customer concerns related to return requests.
• Transfer customer calls to appropriate staff when needed.
• Perform other related tasks as assigned.

Conhecimentos

RMA experience

Customer service

English communication

Ferramentas

Microsoft Dynamics NAV

NetSuite

SAP

Excel

Word

Descrição da vaga

20% Variable Night Differential (around ₱4,800.00)

Other Benefits

HMO coverage after 1 month. Add your 1st dependent when you become a regular employee in 6 months. Add. your 2nd dependent after 1 year.

About Us:

Eiger Support Systems Inc. (Eiger) is a Business Process Outsourcing (BPO) company based in the Philippines. It is a wholly owned subsidiary of Carolina Wholesale Group, Inc. (CWG), a holding company in the United States. The company specializes in providing support functions for Sales, Marketing, and Back Office operations.

Job Description:

We are seeking an experienced Return Merchandise Authorization (RMA) Specialist to join our team. In this role, you will be responsible for responding to customer inquiries related to RMA requests, freight claims, and other post-sale transaction issues. These inquiries may come through various channels such as phone calls or emails.

• Process RAs (Return Authorizations) and call tags for reasons including defects, order entry errors, customer errors, and warehouse mis-shipments.
• Issue credits for returned shipments.
• Request cycle counts from assigned warehouses to verify inventory and investigate shipping discrepancies.
• Submit claims to the freight claims team for lost or damaged shipments.
• Identify, research, and resolve customer issues using the ERP system.
• Conduct inbound and outbound calls to address customer concerns related to return requests.
• Transfer customer calls to appropriate staff members as needed.
• Perform other related tasks as assigned.

What You'll Bring:

• At least 2 years of experience as an RMA Specialist or Customer Service Representative supporting a US-based company.
• At least 2 years of experience using Microsoft Dynamics NAV, NetSuite, SAP, or any ERP system.
• Proficiency in Microsoft applications, particularly Excel and Word.
• Strong English communication skills, both written and verbal.
• Good English communication skills, both written and verbal.
• Typing speed of at least 50 words per minute (WPM) with 95% accuracy.
• Willing to work the evening shift (between 8:00 PM and 11:00 PM Manila Time).
• A stable fiber internet connection with a minimum speed of 100 Mbps (download and upload).
• High-performance PC/Laptop with the following minimum specifications:
  • Minimum 6-core processor (2.5 GHz or higher)
  • At least 16GB of RAM
  • Minimum 500GB SSD hard drive
  • Windows 10 or newer
  • Dual monitor setup
  • HD webcam and a noise-canceling headset
  • Microsoft 365 Office Suite (Word, Excel, PPT) subscription.