Retirement Services Training Architect

Create Synergies Inc.; Cebu City; On-site; PHP 420,000 - 720,000; Full time

Job summary

Create Synergies Inc. in Cebu City is seeking a Process Trainer for Retirement Services to design, deliver, and evaluate training programs.

This role ensures new hires and tenured staff become proficient in retirement processes, compliance, client expectations, and quality standards while driving continuous learning and performance improvement. The successful candidate will deliver varied training formats, maintain content, assess performance, and collaborate with cross-functional teams to keep

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, Finance, or a related field.
• Minimum 2-4 years of experience in training, learning and development, or operations within Retirement Services, Financial Services, BPO, or Shared Services.
• Experience facilitating classroom, virtual, and on-the-job training.
• Knowledge of retirement products, retirement plans, pension administration, or financial services processes is highly preferred.
• Experience developing training materials and learning content is an advantage.

Responsibilities

• Deliver new hire training, refresher courses, and upskilling programs for Retirement Services associates.
• Develop, update, and maintain training materials, facilitator guides, job aids, and e-learning content.
• Conduct training needs analysis based on business requirements, quality results, and operational performance.
• Facilitate instructor-led, virtual, and blended learning sessions.
• Assess trainee performance through knowledge checks, simulations, assessments, and practical exercises.
• Monitor trainee progress and provide coaching and developmental feedback to improve learning outcomes.
• Partner with Operations, Quality Assurance, and Subject Matter Experts to ensure training content remains accurate and aligned with current processes.
• Support process updates, policy changes, system enhancements, and client-driven initiatives by developing and delivering timely training.
• Track and report training effectiveness, certification results, and learner performance metrics.
• Maintain training records and ensure compliance with organizational and regulatory requirements.
• Participate in process improvement initiatives to enhance training delivery and learner engagement.
• Provide post-training support and collaborate with team leaders to ensure successful knowledge transfer to production.

Skills

Facilitation

Communication

Adult learning principles

Coaching

Stakeholder collaboration

Analytical thinking

Time management

Documentation

LMS proficiency

Multi-tasking

Education

Bachelor's degree in Business Administration, Human Resources, Education, Finance, or related field

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

E-learning content tools

Job description

Create Synergies Inc. in Cebu City is seeking a Process Trainer for Retirement Services to design, deliver, and evaluate training programs.

This role ensures new hires and tenured staff become proficient in retirement processes, compliance, client expectations, and quality standards while driving continuous learning and performance improvement. The successful candidate will deliver varied training formats, maintain content, assess performance, and collaborate with cross-functional teams to keep