Retirement Services Training Architect

Create Synergies Inc.; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Create Synergies Inc. is seeking a Process Trainer – Retirement Services to design, deliver, and evaluate training programs that equip employees with essential retirement services knowledge and skills.

You will ensure new hires and seasoned staff stay proficient in retirement processes, compliance, client expectations, and quality standards while driving continuous learning and performance improvement. You will lead new hire and refresher sessions, develop materials, and assess learning

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, Finance, or a related field.
• 2-4 years of experience in training, learning and development, or operations within Retirement Services, Financial Services, BPO, or Shared Services.
• Experience facilitating classroom, virtual, and on-the-job training.
• Knowledge of retirement products, retirement plans, pension administration, or financial services processes is highly preferred.
• Experience developing training materials and learning content is an advantage.

Responsibilities

• Deliver new hire training, refresher courses, and upskilling programs for Retirement Services associates.
• Develop, update, and maintain training materials, facilitator guides, job aids, and e-learning content.
• Conduct training needs analysis based on business requirements, quality results, and operational performance.
• Facilitate instructor-led, virtual, and blended learning sessions.
• Assess trainee performance through knowledge checks, simulations, assessments, and practical exercises.
• Monitor trainee progress and provide coaching and developmental feedback to improve learning outcomes.
• Partner with Operations, Quality Assurance, and Subject Matter Experts to ensure training content remains accurate and aligned with current processes.
• Support process updates, policy changes, system enhancements, and client-driven initiatives by developing and delivering timely training.
• Track and report training effectiveness, certification results, and learner performance metrics.
• Maintain training records and ensure compliance with organizational and regulatory requirements.
• Participate in process improvement initiatives to enhance training delivery and learner engagement.
• Provide post-training support and collaborate with team leaders to ensure successful knowledge transfer to production.

Skills

Facilitation

Communication

Instructional design

Coaching

Stakeholder management

Analytical thinking

Time management

Documentation

Education

Bachelor's degree

Tools

Learning Management Systems (LMS)

MS Office Suite

Job description

Create Synergies Inc. is seeking a Process Trainer – Retirement Services to design, deliver, and evaluate training programs that equip employees with essential retirement services knowledge and skills.

You will ensure new hires and seasoned staff stay proficient in retirement processes, compliance, client expectations, and quality standards while driving continuous learning and performance improvement. You will lead new hire and refresher sessions, develop materials, and assess learning