Retention Sales Specialist

DME Service Solutions; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

DME Service Solutions in the Philippines is looking for a Retention Sales Representative to retain and up-sell existing customers on the benefits of the medical security devices provided by the company. The position operates on an energetic, highly competitive re-sale floor akin to a call center environment.

You will interface with customers, meet quotas, retain clients, explain products, pricing, and benefits while navigating multiple systems and performing data entry with confidentiality and

Qualifications

• At least 3 months of experience in a healthcare account.
• At least 1 year experience with retention/customer retention.
• Ability to listen, negotiate and work with a wide range of customers.
• Ability to address problems that involve critical thinking in a tactful manner.
• Ability to effectively communicate information to customers.
• Maintain confidentiality regarding company, customer and employee information.
• Excellent computer skills and ability to navigate through multiple systems.
• Understand quality standards for work and represent company in a positive light.

Responsibilities

• Interface with customers in a call center environment
• Must achieve daily, weekly and monthly quotas set up by management
• Retain existing customers while providing exemplary customer service
• Provide customers with a vast knowledge of information, i.e. products and services, rates and benefits
• Provide alternative pricing options and other retention offers to maintain existing customers
• Required to know benefits and features of products and services
• Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
• Navigate through multiple systems in a timely manner
• Perform data entry tasks associated with a customer's account
• Complete all commitments offered to customer in a timely manner, i.e. call backs and rate adjustments
• Must follow all guidelines set up by company
• Use training and educational tools to enhance customer service/retention skills
• Volunteer and actively participate in team meetings and activities
• Perform other assigned duties and tasks necessary to support the Customer Relations/Retention Department

Skills

Healthcare account

Retention experience

Active listening

Negotiation

Communication

Confidentiality

Multiple systems

Problem solving

Job description

DME Service Solutions in the Philippines is looking for a Retention Sales Representative to retain and up-sell existing customers on the benefits of the medical security devices provided by the company. The position operates on an energetic, highly competitive re-sale floor akin to a call center environment.

You will interface with customers, meet quotas, retain clients, explain products, pricing, and benefits while navigating multiple systems and performing data entry with confidentiality and