Retention & Loyalty Specialist: Data-Driven CRM & Insights

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package

Healthcare benefits

Hybrid work arrangement

Cross-functional collaboration

Career progression

Learning and development

Job summary

Hammerjack Pty Ltd, a leading Philippine e-commerce platform, seeks an Analytics Specialist to gather and analyze customer data, deliver performance reports, and support data-driven decision making. You will improve data quality, build dashboards, and segment customers for targeted initiatives.

The role requires 2-4 years in analytics, strong SQL, and experience with BI tools. Hybrid work setup, collaboration with growth, marketing, and analytics teams is offered.

Qualifications

• 2-4 years of experience in analytics, BI, or related data-driven roles.
• Strong SQL skills to extract and analyze large datasets.
• Familiarity with CRM platforms and marketing automation tools.
• Experience using BI visualization tools (Tableau/Power BI/Looker).

Responsibilities

• Gather, validate, and analyze customer and transaction data for reports.
• Prepare recurring performance reports, scorecards, and updates.
• Monitor data quality and resolve discrepancies to maintain accuracy.
• Analyze customer behavior, engagement trends, and campaign outcomes.
• Develop automated reports and dashboards for decision-making.
• Perform customer segmentation and profiling for initiatives.
• Forecast trends and monitor key business metrics.

Skills

SQL

CRM platforms

Marketing analytics

BI visualisation tools

Stakeholder communication

Tools

Tableau

Power BI

Looker

Job description

Hammerjack Pty Ltd, a leading Philippine e-commerce platform, seeks an Analytics Specialist to gather and analyze customer data, deliver performance reports, and support data-driven decision making. You will improve data quality, build dashboards, and segment customers for targeted initiatives.

The role requires 2-4 years in analytics, strong SQL, and experience with BI tools. Hybrid work setup, collaboration with growth, marketing, and analytics teams is offered.