PLATFORM & BUSINESS OPERATIONS MANAGER

Nityo Infotech Services Philippines Inc.; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

JoyRide in Manila is seeking a hands-on, analytical Manager – Platform & Business Operations to improve the performance and operations of its digital platforms. You will work across core platforms, leveraging data, feedback, and market insights to identify gaps and drive measurable improvements.

This role requires turning insights into practical business actions with cross-functional execution across Operations, Technology, Marketing, and other teams.

Qualifications

• 5–7+ years of relevant experience in platform, business, product, marketplace, or growth operations.
• Experience in marketplaces, e-commerce, fintech, logistics, delivery, mobility, or similar app-based businesses preferred.
• Proactive, curious, self-directed and highly accountable with strong ownership.
• Strong analytical skills with data, dashboards, Excel/Google Sheets, and KPIs.
• Tech-savvy and hands-on with apps, admin/backend tools, configurations and operational systems.
• Strong understanding of customer journeys, platform usability, feature adoption, and processes.
• Commercially minded with problem-solving and cross-functional communication skills.
• Ability to turn data and observations into practical actions and business outcomes.
• Strong project execution skills to manage multiple initiatives and stakeholders.

Responsibilities

• Continuously review JoyRide platforms to identify friction points and improvement opportunities.
• Analyze data, dashboards, feedback, and market observations to evaluate business performance.
• Identify opportunities to improve customer and driver journeys, onboarding and feature adoption.
• Deep-dive into performance trends and anomalies to determine root causes and interventions.
• Translate findings into actionable initiatives and collaborate with Operations, Technology, Marketing and other teams.
• Own key initiatives such as customer promotions, driver incentives, and regional launches from planning to optimization.
• Coordinate operational responses to major platform incidents and ensure resolution.
• Monitor competitor activity to identify opportunities, risks, and market gaps.
• Track initiative performance and provide insights to Management.

Skills

Experience in platform operations

Experience in marketplaces

Analytical mindset

Cross-functional collaboration

Data-driven decision making

Proactive ownership

Strong communication skills

Excel/Google Sheets proficiency

Tech-savvy with apps/backend tools

Tools

Admin/backend tools

Dashboard tools

Job description

About the Role

JoyRide is looking for a hands-on, analytical, and commercially minded Manager – Platform & Business Operations to help continuously improve the performance and operations of its digital platforms.

Reporting directly to Management, you will work across JoyRide’s core platforms, leveraging data, customer and driver feedback, platform reviews, and market insights to identify gaps, inefficiencies, growth opportunities, and areas for improvement.

This role is ideal for someone who enjoys getting into the details, understanding customer and driver journeys, investigating performance trends, and translating insights into practical business actions and measurable improvements.

Key Responsibilities

• Continuously review JoyRide platforms to identify friction points, inefficiencies, gaps, and improvement opportunities.

• Analyze data, dashboards, customer/driver feedback, support insights, and market observations to evaluate business performance.

• Identify opportunities to improve customer and driver journeys, onboarding, feature adoption, in-app guidance, and operational processes.

• Deep-dive into performance trends and anomalies to determine root causes and recommend appropriate interventions.

• Translate findings into actionable initiatives and collaborate with Operations, Technology, Marketing, and other teams to drive execution.

• Own key business initiatives such as customer promotions, driver incentives, and regional launches from planning through execution, monitoring, and optimization.

• Coordinate operational responses to significant platform incidents and ensure actions are followed through to resolution.

• Monitor competitor and marketplace activity to identify relevant opportunities, risks, and market gaps.

• Track initiative performance and provide insights and recommendations to Management.

Qualifications

• 5–7+ years of relevant experience in:

  • Platform Operations

  • Business Operations

  • Product Operations

  • Marketplace Operations

  • Product Management

  • Growth Operations

  • Or a similar role

• Experience in marketplaces, e-commerce, fintech, logistics, delivery, mobility, or other app-based businesses is preferred.

• Proactive, curious, self-directed, and highly accountable with strong ownership and follow-through.

• Strong analytical skills with the ability to work with data, dashboards, Excel/Google Sheets, and business KPIs.

• Tech-savvy and hands-on, with the ability to navigate apps, admin/backend tools, configurations, and operational systems.

• Strong understanding of customer journeys, platform usability, feature adoption, and operational processes.

• Commercially minded with excellent problem-solving and cross-functional communication skills.

• Ability to turn data and observations into practical actions and business outcomes.

• Strong project execution skills with the ability to manage multiple initiatives and stakeholders.