Retail Training & Performance Coach

Executive Optical, Inc.; Makati; On-site; PHP 400,000 - 660,000; Full time

Job summary

Executive Optical, Inc. is looking for a Training Specialist to design, implement, and assess learning programs for store staff and corporate teams. You will enhance service quality, support sales targets, and ensure adherence to policies.

The role covers needs analysis, program development for new hires, in-person and online delivery, and materials creation, with occasional travel to stores and regional sites. Based at Chino Roces, Makati City.

Qualifications

• Design and deliver training programs for store personnel and head office staff.
• Conduct training needs analysis with Operations, HR, and dept. heads.
• Create and update training materials, manuals, e-learning modules, and assessments.
• Provide product knowledge training to enable confident customer recommendations.
• Coordinate training schedules, venues, and logistics for company-wide initiatives.
• Monitor compliance with mandatory training programs and maintain records.
• Stay updated on retail trends and training technologies.

Responsibilities

• Design, implement, and evaluate learning and development programs.
• Deliver classroom, virtual, and on-the-job training.
• Develop training materials and assessments.
• Conduct product knowledge and sales training.
• Evaluate training effectiveness using metrics and feedback.
• Travel to stores and regional locations as needed.
• Ensure alignment with company policies and standards.

Skills

Facilitation

Presentation

Public Speaking

Instructional Design

MS Office Proficiency

LMS Experience

Travel readiness

Education

Bachelor's degree in related field

Tools

Learning Management System (LMS)

Microsoft Office

Job description

Executive Optical, Inc. is looking for a Training Specialist to design, implement, and assess learning programs for store staff and corporate teams. You will enhance service quality, support sales targets, and ensure adherence to policies.

The role covers needs analysis, program development for new hires, in-person and online delivery, and materials creation, with occasional travel to stores and regional sites. Based at Chino Roces, Makati City.