Retail Store Supervisor — Lead Sales & Service

SM Retail; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

International Toyworld, Inc. in SM Mall of Asia is seeking a Store Supervisor to support the Store Manager with daily operations and exceptional customer service. You will drive sales, train staff, and ensure accuracy in inventory and cash handling while upholding brand standards.

The role emphasizes hands-on involvement on the selling floor, staff supervision, and adherence to company policies to sustain service excellence.

Qualifications

• Associate or Bachelor's degree required.
• At least 2 years of supervisory experience in store operations, inventory, customer or sales management.

Responsibilities

• Meet and exceed sales goals and service standards consistently.
• Promote items to create additional sales opportunities.
• Attend store meetings and training sessions to develop skills.
• Adhere to policies and standards to reach sales targets.
• Ensure high levels of customer satisfaction through excellent service.
• Spend most time on the selling floor assisting customers and managing staff.
• Follow cash handling policies and procedures.
• Support safety, security, and housekeeping standards.
• Assist in promotions to align with brand standards.
• Coordinate with Warehouse Supervisor to ensure efficient warehousing for selling needs.

Skills

People management

Sales management

Customer service

Education

Associate/Bachelor's Degree

Job description

International Toyworld, Inc. in SM Mall of Asia is seeking a Store Supervisor to support the Store Manager with daily operations and exceptional customer service. You will drive sales, train staff, and ensure accuracy in inventory and cash handling while upholding brand standards.

The role emphasizes hands-on involvement on the selling floor, staff supervision, and adherence to company policies to sustain service excellence.