Retail Store Manager - Sales Leader & Customer Experience

Robinsons Department Store; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Robinsons Department Store Ermita, Manila branch is seeking a Store Manager with strong customer service orientation and solid selling experience to lead the store team.

In this role you will oversee operations, drive profitability, mentor staff, and work to meet sales targets while upholding brand standards and delivering top-tier guest service.

Willingness to adapt to shifting schedules and a passion for retail excellence are essential for success in this leadership position.

Qualifications

• Graduate of four-year course in Business Management or related field.
• 3–5 years of managerial experience in retail or service industry.
• Strong oral and written communication skills.
• Willing to work in shifting schedules.

Responsibilities

• Good knowledge and understanding of the operations and business trends.
• Determines profitability/ P and L of the assigned store and makes corresponding action plan to ensure the success of the business.
• Meets or surpasses the sales target of the department within the specified period.
• Attends to customer inquiries and complaints for immediate action and solution.
• Knows and understands the brands, styles, sizes, trends, materials, price points, sources, uses, and features of all merchandise under the department.
• Serves as a role model in complying with company policies and ensures that the staff complies with all policies and work requirements at all times.

Skills

People management

Leadership

Communication skills

Education

Bachelor's degree in Business Management

Job description

Robinsons Department Store Ermita, Manila branch is seeking a Store Manager with strong customer service orientation and solid selling experience to lead the store team.

In this role you will oversee operations, drive profitability, mentor staff, and work to meet sales targets while upholding brand standards and delivering top-tier guest service.

Willingness to adapt to shifting schedules and a passion for retail excellence are essential for success in this leadership position.