Retail Store Manager – Drive Sales & Customer Experience

Robinsons Department Store; Malolos; On-site; PHP 420,000 - 660,000; Full time

Job summary

Robinsons Department Store Malolos branch is seeking a Store Manager who will lead the store operations, drive sales, and ensure excellent customer service. The role requires strong leadership and solid selling experience, with a focus on achieving profitability and targets.

The ideal candidate will have 3–5 years of managerial experience in retail or service-oriented fields, and outstanding communication skills to coordinate with staff and customers.

Qualifications

• Graduate of four-year course in Business Management or any related course.
• With at least 3-5 years of managerial experience in retail and/or service-oriented company.
• With good oral and written communication skills.
• Willing to work on shifting the schedule.

Responsibilities

• Good knowledge of operations and business trends.
• Determines profitability and P&L of the assigned store and makes action plans.
• Meets or surpasses the sales target of the department within the specified period.
• Attends to customer inquiries and complaints for immediate action and solution.
• Knows and understands the brands, styles, sizes, trends, materials, price points, sources, uses, and features of all merchandise in the department.
• Serves as a role model in complying with company policies and ensures staff compliance with all policies and work requirements.

Skills

Leadership

Sales experience

Customer service

Communication skills

Education

Bachelor's degree in Business Management or related

Job description

Robinsons Department Store Malolos branch is seeking a Store Manager who will lead the store operations, drive sales, and ensure excellent customer service. The role requires strong leadership and solid selling experience, with a focus on achieving profitability and targets.

The ideal candidate will have 3–5 years of managerial experience in retail or service-oriented fields, and outstanding communication skills to coordinate with staff and customers.