Retail Store Growth & Operations Manager

Robinsons Retail Holdings Inc.; La Union; On-site; PHP 600,000 - 900,000; Full time

Job summary

Robinsons Retail Holdings Inc. is hiring a Store Manager in La Union to lead a busy retail location, drive sales targets, and ensure the store showcases quality products in line with company standards.

You will manage a store team, deliver excellent customer service, implement promotional activities, and monitor inventory and loss prevention to safeguard assets. The role requires strong leadership and analytical capabilities.

Qualifications

• Bachelor's degree in business or related field.
• At least 2 years of store management experience in a service-oriented company.
• Strong knowledge of store operations, business trends, and competitive landscape.
• Analytical and problem-solving skills with working knowledge of merchandising, inventory management, and loss prevention.

Responsibilities

• Sales Performance: Meet or surpass the store's sales targets, and initiate projects and activities that generate or improve sales.
• Customer Service: Model excellent customer service, ensure it is consistently practiced by direct-hired employees and promo clerks, and resolve customer inquiries, feedback, and complaints promptly.
• Merchandising and Inventory: Ensure merchandise is displayed to standard, inventory levels are optimal, and quality products are on the floor at all times. Implement promotional activities and evaluate their impact on sales.
• Store Operations and Loss Prevention: Enforce proper merchandise handling, receiving guidelines, and security controls to prevent shrinkage, pilferage, and lost items. Maintain good housekeeping in the selling area and stockrooms.
• People Management and Business Analysis: Supervise, train, and evaluate direct reports, enforce company policies and employee discipline, and coordinate with Head Office on business trends. Use available resources (JDA/Server) and competitor research to prepare analyses and recommendations that improve the business.

Skills

Analytical thinking

Customer service excellence

Leadership

Sales-driven

Problem-solving

Education

Bachelor's degree in Business or related field

Tools

JDA

Server

Job description

Robinsons Retail Holdings Inc. is hiring a Store Manager in La Union to lead a busy retail location, drive sales targets, and ensure the store showcases quality products in line with company standards.

You will manage a store team, deliver excellent customer service, implement promotional activities, and monitor inventory and loss prevention to safeguard assets. The role requires strong leadership and analytical capabilities.