Retail Customer Experience Specialist

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Competitive pay and incentives

Opportunities for career growth

Job summary

A customer service consultancy is seeking Retail Customer Service Representatives in Navotas, Metro Manila. This role involves assisting shoppers with inquiries, purchases, and returns while delivering excellent service. Candidates must be high school graduates, possess strong English communication skills, and be detail-oriented. The company offers competitive pay, opportunities for career growth, and a team-oriented work environment, while requiring onsite work availability.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills and customer-focused mentality.
• Basic computer and multitasking skills.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate

Job description

A customer service consultancy is seeking Retail Customer Service Representatives in Navotas, Metro Manila. This role involves assisting shoppers with inquiries, purchases, and returns while delivering excellent service. Candidates must be high school graduates, possess strong English communication skills, and be detail-oriented. The company offers competitive pay, opportunities for career growth, and a team-oriented work environment, while requiring onsite work availability.