Retail QA Manager — Six Sigma Leader (Onsite Makati)

TASQ Staffing Solutions; Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

A consulting firm is urgently seeking an on-site Quality Assurance Manager in Makati. Candidates must have experience in managing quality assurance programs and be Six Sigma certified. Responsibilities include monitoring inbound and outbound call quality, documenting performance metrics, and providing feedback for team training. This role ensures high standards in customer interactions and contributes to improving service quality.

Qualifications

• Experience managing multiple programs for quality assurance.
• Proven ability to monitor inbound and outbound calls.
• Strong documentation skills for quality issues and metrics.

Responsibilities

• Monitor quality of customer contact methods across various programs.
• Document performance metrics for management evaluation.
• Lead the development of new quality assurance solutions.

Skills

Quality assurance management

Six Sigma certification

Call monitoring

Performance metrics documentation

Coaching and mentoring

Job description

A consulting firm is urgently seeking an on-site Quality Assurance Manager in Makati. Candidates must have experience in managing quality assurance programs and be Six Sigma certified. Responsibilities include monitoring inbound and outbound call quality, documenting performance metrics, and providing feedback for team training. This role ensures high standards in customer interactions and contributes to improving service quality.