Retail QA Manager - Onsite Makati & Multi-Site Leader

TASQ Staffing Solutions; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TASQ Staffing Solutions in Makati is seeking an on-site BPO QA Manager for Retail to oversee multi-site QA programs and guarantee conformance to quality standards.

The role emphasizes monitoring call quality across channels, documenting issues, and driving new QA solutions. The manager will coach teams, act as a final decision maker, and ensure timely implementation of QA activities aligned with departmental strategy.

Qualifications

• Experience in multi program and multi site QA management.
• Monitors and evaluates quality of inbound/outbound calls and other channels for accuracy and adherence to standards.
• Documents quality issues and performance measures for management review.
• Provides information to assist in feedback and formal education for agents.

Responsibilities

• Lead development of new QA solutions for programs and complex projects.
• Act as final decision/opinion maker in QA area; coach, mentor and train others.
• Ensure implementation of short- to medium-term QA activities within the department's strategy.

Skills

QA management

Call quality monitoring

Quality documentation

Coaching & training

Cross-functional leadership

Process improvement

Decision making

Job description

TASQ Staffing Solutions in Makati is seeking an on-site BPO QA Manager for Retail to oversee multi-site QA programs and guarantee conformance to quality standards.

The role emphasizes monitoring call quality across channels, documenting issues, and driving new QA solutions. The manager will coach teams, act as a final decision maker, and ensure timely implementation of QA activities aligned with departmental strategy.