Retail Outlet Officer

DHL Express; Metro Manila; On-site; PHP 400,000 - 560,000; Full time

Job summary

DHL Express in Manila, Philippines, seeks a dynamic Sales professional to drive revenue in the Retail Sales Cash Channel. You will convert inquiries into new business, manage cash customers, and hit targets through upselling and new accounts.

The role requires a Diploma or equivalent, 3+ years’ sales experience, strong telephone and CRM skills, and excellent English and local-language communication. Join a diverse team focused on growth and customer service excellence.

Qualifications

• Diploma or equivalent qualification.
• At least 3 years of sales experience.
• Strong telephone sales and customer relationship management skills.
• Excellent verbal and written communication skills in English and the local language.
• Strong analytical, planning, and organizational skills.

Responsibilities

• Generate revenue through the Retail Sales Cash Channel by converting cash shipment inquiries into new business opportunities.
• Manage and grow a portfolio of cash customers through regular customer engagement and relationship management.
• Achieve sales targets through upselling, cross-selling, and acquiring new accounts.
• Conduct outbound sales calls and maintain daily call activity targets.
• Serve as the primary contact for retail and cash customers, providing sales and post-sales support.
• Build strong customer relationships to drive customer retention, loyalty, and revenue growth.
• Collaborate with internal teams to ensure excellent customer service and achievement of sales objectives.
• Support the implementation of retail sales promotions and merchandising activities.
• Maintain accurate customer records and prepare daily, weekly, and sales performance reports.
• Perform other sales-related duties and projects assigned by management.

Skills

Sales experience

Telephone sales

Customer relationship management

English communication

Analytical planning

Organizational skills

Education

Diploma or equivalent qualification

Job description

Job Description:

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent!

We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

• Generate revenue through the Retail Sales Cash Channel by converting cash shipment inquiries into new business opportunities.
• Manage and grow a portfolio of cash customers through regular customer engagement and relationship management.
• Achieve sales targets through upselling, cross-selling, and acquiring new accounts.
• Conduct outbound sales calls and maintain daily call activity targets.
• Serve as the primary contact for retail and cash customers, providing sales and post-sales support.
• Build strong customer relationships to drive customer retention, loyalty, and revenue growth.
• Collaborate with internal teams to ensure excellent customer service and achievement of sales objectives.
• Support the implementation of retail sales promotions and merchandising activities.
• Maintain accurate customer records and prepare daily, weekly, and sales performance reports.
• Perform other sales-related duties and projects assigned by management.

What you bring?

• Diploma or equivalent qualification.
• At least 3 years of sales experience.
• Strong telephone sales and customer relationship management skills.
• Excellent verbal and written communication skills in English and the local language.
• Strong analytical, planning, and organizational skills.
• Ability to make sound decisions and achieve sales targets.
• Results-driven with strong customer focus.
• Ability to work collaboratively in a team environment.
• High level of accountability, professionalism, and integrity.
• Able to work effectively under pressure and manage multiple priorities.
• Provide your feedback on BizChat

Requirements: