RETAIL OPERATIONS STAFF - EMSI

RetailWise; Metro Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

RetailWise in Metro Manila seeks an enthusiastic Retail Operations Staff to support store operations and deliver great customer experiences.

Responsibilities include assisting customers, handling transactions, managing inventory, and ensuring product availability. The role offers hands-on store duties, a collaborative team environment, and opportunities to grow within a busy retail setting in a dynamic urban market.

Qualifications

• High school graduate, Senior High School graduate, or college-level applicant.
• Experience in retail, customer service, cashiering, inventory, warehousing, or food and beverages is advantageous.
• Customer-focused, reliable and eager to learn.
• Good communication and interpersonal skills.
• Willing to work in shifts, weekends, and holidays.
• Ability to stand for long periods and handle stock.

Responsibilities

• Assist customers with inquiries, product selection and purchases.
• Provide friendly, professional and efficient service.
• Process transactions accurately and handle payments.
• Receive, inspect and organize incoming products.
• Support inventory counting and stock monitoring.
• Maintain safe, clean and organized workspace.
• Collaborate with team to meet store objectives.
• Adhere to company policies and operational guidelines.

Skills

Customer service

Cashiering

Inventory management

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

About the role

We are looking for dedicated, customer-focused, and reliable Retail Operations Staff to support our client store operations and deliver an excellent customer experience. This position covers various retail and store support functions, including customer service, product assistance, cashiering, inventory management, receiving, stock handling, and beverage preparation. Depending on your experience, skills, and qualifications, you may be assigned to one of the following functions: Product Specialist, Cashier, Receiving Clerk, Stock Clerk, Barista, or Other Retail and Store Support Functions. You will work closely with the store team to ensure smooth daily operations, maintain product availability, assist customers, and uphold the company's service and operational standards.

Key responsibilities

• Assist customers with their inquiries, product selection, and purchasing needs
• Provide friendly, professional, and efficient customer service
• Process customer transactions accurately and efficiently
• Handle cash, electronic payments, and other approved payment methods
• Receive, inspect, and organize incoming products and supplies
• Assist with inventory counting and stock monitoring
• Ensure proper storage, handling, and replenishment of products
• Maintain a clean, safe, and organized working environment
• Work collaboratively with team members to achieve store objectives
• Follow company policies, procedures, and operational guidelines

About you

• High school graduate, Senior High School graduate, or college-level applicant
• Previous experience in retail, customer service, cashiering, inventory, warehousing, food and beverage, or related roles is an advantage
• Customer-focused, reliable, and willing to learn
• Good communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Willingness to perform hands-on store and operational tasks
• Willing to work on shifting schedules, weekends, and holidays, as required
• Physically capable of performing assigned duties, including standing for extended periods and handling stock when applicable
• Must be willing to be assigned to the designated store location in Metro Manila