Retail Operations Manager – Gaming / Casino

Q2 HR Solutions Inc.; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Q2 HR Solutions Inc. is seeking an experienced Retail Operations Manager to oversee the setup, daily operations, and performance of physical gaming and betting outlets in the BGC, Taguig area.

You will ensure locations operate efficiently, that gaming systems run reliably, and that all operations meet PAGCOR regulatory standards. You will lead the rollout of new outlets, manage ongoing store operations, and coordinate installation, maintenance, and support for betting terminals and related

Qualifications

• At least 5 years of relevant experience in retail operations, store management, or technology deployment.
• Previous experience in the gaming, casino, or sports betting industry is required.
• Proven experience managing physical gaming outlets, casino operations, or betting locations.
• Strong understanding of betting systems, gaming terminals, transaction processing, and related technologies.
• Knowledge of PAGCOR regulations and compliance requirements for gaming operations.
• Demonstrated experience leading operational teams, coordinating stakeholders, and monitoring business performance.

Responsibilities

• Lead the setup and expansion of physical gaming and betting outlets, ensuring locations are operational and ready to serve customers.
• Oversee daily operations across retail locations, maintaining consistent service quality, operational efficiency, and compliance.
• Coordinate the installation, maintenance, and troubleshooting of betting terminals, gaming systems, and supporting technology.
• Manage and develop operational teams, ensuring employees are properly trained and performance expectations are met.
• Ensure gaming outlets comply with PAGCOR regulations, licensing requirements, and responsible gaming standards.
• Monitor outlet revenue, betting activity, system performance, and operational KPIs to identify opportunities for improvement.

Skills

Operations leadership

Stakeholder coordination

Regulatory compliance

Gaming systems knowledge

Data reporting

PAGCOR familiarity

Tools

Excel

Power BI

Job description

About the Role

Work Setup: Onsite

Location: BGC, Taguig City

Employment Type: Full-time

We're looking for an experienced Retail Operations Manager to oversee the setup, daily operations, and performance of physical gaming and betting outlets. You'll play an important role in making sure locations operate efficiently, gaming systems work reliably, and all operations meet regulatory standards.

What You'll Do

• Lead the setup and expansion of physical gaming and betting outlets, ensuring locations are operational and ready to serve customers.

• Oversee daily operations across retail locations, maintaining consistent service quality, operational efficiency, and compliance.

• Coordinate the installation, maintenance, and troubleshooting of betting terminals, gaming systems, and supporting technology.

• Manage and develop operational teams, ensuring employees are properly trained and performance expectations are met.

• Ensure gaming outlets comply with PAGCOR regulations, licensing requirements, and responsible gaming standards.

• Monitor outlet revenue, betting activity, system performance, and operational KPIs to identify opportunities for improvement.

What You Need

• At least 5 years of relevant experience in retail operations, store management, or technology deployment.

• Previous experience in the gaming, casino, or sports betting industry is required.

• Proven experience managing physical gaming outlets, casino operations, or betting locations.

• Strong understanding of betting systems, gaming terminals, transaction processing, and related technologies.

• Knowledge of PAGCOR regulations and compliance requirements for gaming operations.

• Demonstrated experience leading operational teams, coordinating stakeholders, and monitoring business performance.

Nice to Have

• Experience managing multiple gaming outlets or regional operations.

• Experience opening new gaming locations or managing technology rollouts.

• Proficiency in Excel, Power BI, or other operational reporting tools.

Job Reference Code: R1-001