Operations Manager

J-K Network Services group.; Taguig; On-site; PHP 1,116,000 - 1,674,000; Full time

Job summary

J-K Network Services group. in Taguig is seeking an experienced Operations Manager to oversee betting shop operations, staff training, customer service, and cash handling onsite.

The role requires implementing SOPs, monitoring store KPIs, ensuring PAGCOR compliance, and preparing regular performance reports to inform management.

Qualifications

• Graduate of any business-related course preferably marketing.
• At least 5 years of experience in retail operations, store management, or technology deployment.
• Experience managing physical retail locations, including setup, staffing, and operations.
• Background in sports betting systems, terminals, odds display, and transactions is an advantage.
• Background in PAGCOR regulations and gaming compliance is an advantage.
• Experience in hardware, software, and network troubleshooting is an advantage.
• Willing to attend online and face to face interview.
• Can start as soon as possible is an advantage.

Responsibilities

• Develop and implement SOPs for betting shop operations, staff training, customer service, and cash handling.
• Conduct regular staff performance reviews and provide training on betting systems and regulations.
• Ensure compliance with PAGCOR regulations, licensing, reporting, and responsible gaming practices.
• Maintain accurate transaction and compliance records for audits.
• Monitor store KPIs, including revenue, customer traffic, betting volume, and system uptime.
• Analyze operational data to improve processes and customer satisfaction.
• Prepare regular performance reports and provide recommendations to management.

Skills

Retail operations management

Staff training

Regulatory compliance awareness

Data analysis & reporting

Education

Bachelor's degree in business or related field

Tools

POS systems

Betting terminals

Hardware troubleshooting

Network troubleshooting

Job description

COMPANY PROFILE:

A well-known gaming company that was established for approximately 6 years from now. A leading institution behind popular gaming platforms.

Position: Operations Manager
Company Industry: Digital entertainment and gaming company
Work Location: BGC, Taguig
Work Schedule: Monday to Friday 8:00 AM to 5:00 PM
Salary: Php100,000 - Php150,000
Work Set Up: Work onsite

JOB REQUIREMENTS:

• Graduate of any business-related course preferably marketing
• At least 5 years of experience in retail operations, store management, or technology deployment, preferably in iGaming or sports betting.
• With experience managing physical retail locations, including setup, staffing, and operations.
• With background in sports betting systems, terminals, odds display, and transactions is an advantage.
• With background in PAGCOR regulations and gaming compliance is and advantage.
• With experience in hardware, software, and network troubleshooting is an advantage
• Willing to attend online and face to face interview
• Can start as soon as possible is an advantage

JOB RESPONSIBILITIES:

• Develop and implement SOPs for betting shop operations, staff training, customer service, and cash handling.
• Conduct regular staff performance reviews and provide training on betting systems and regulations.
• Ensure compliance with PAGCOR regulations, licensing, reporting, and responsible gaming practices.
• Maintain accurate transaction and compliance records for audits.
• Monitor store KPIs, including revenue, customer traffic, betting volume, and system uptime.
• Analyze operational data to improve processes and customer satisfaction.
• Prepare regular performance reports and provide recommendations to management.

RECRUITMENT PROCESS: (ONLINE AND FACE TO FACE)

• Initial Interview
• Final Interview
• Job offer