Casino Manager - iGaming - Onsite, Philippines

SmartConsulting.net; Manila; On-site; PHP 1,800,000 - 2,700,000; Full time

Job summary

SmartConsulting.net is seeking a commercially driven Casino Manager to own and maximize the performance of our online casino portfolio, covering Slots, Live Casino, Table Games, Bingo, Crash, and more, excluding Sportsbook.

The role requires deep understanding of casino KPIs, portfolio optimization, and collaboration with CRM, BI/Data, Risk, Product, Marketing, and Operations to drive GGR and NGR growth.

Qualifications

• Minimum 5 years online casino/iGaming experience.
• 2–3 years in a Casino Manager, Casino Product Manager, Casino Commercial Manager, Head of Casino, or similar role.
• Strong knowledge of multiple casino verticals: Slots, Live Casino, Table Games, Bingo, etc.
• Strong understanding of KPIs: Turnover, GGR, NGR, RTP, Hold, Active Players, Retention, LTV, Promo ROI.
• Proven experience managing third-party casino game providers and aggregators.
• Experience collaborating with CRM, BI/Data, Risk, Product, Marketing, and Operations teams.

Responsibilities

• Own casino revenue and performance across the portfolio.
• Monitor performance by game, provider, category, and player segment.
• Optimize lobby structure, game rankings, categories, featured and trending games.
• Develop testing frameworks and measure game performance.
• Manage relationships with third-party providers and aggregators.
• Plan and execute CRM promotions, tournaments, missions, and campaigns.
• Work with Risk, BI/Data, and providers to investigate anomalies and risks.
• Identify market opportunities and recommend revenue-driven product/content.

Skills

Casino management

Analytical skills

Revenue optimization

KPI knowledge

Cross-functional collaboration

Tools

CRM systems

BI tools

Job description

Location: Onsite, Philippines

About the Hiring Company:
Online Casino | Slots, Live Casino, Table Games, Bingo, Crash, Fishing, Instant Games

We are looking for a commercially driven and highly analytical Casino Manager to own and maximize the performance of our online casino portfolio.

The role covers Slots, Live Casino, Table Games, Bingo, Crash, Fishing, Instant Games, and other casino products, excluding Sportsbook.

This is not just an operational or provider management role. The Casino Manager must understand casino performance, identify revenue opportunities and performance issues, optimize the game portfolio, and take clear actions to improve GGR, NGR, and overall player value.

Key Responsibilities

Casino Revenue and Performance

• Own and drive overall casino GGR, NGR, and revenue performance.

• Monitor performance by game, provider, category, and player segment.

• Analyze key metrics, including Turnover, GGR, NGR, RTP/Hold, Active Players, Bet Count, Average Bet, Retention, LTV, and Promotion ROI.

• Identify revenue opportunities and underperforming areas, and recommend clear actions for improvement.

• Work closely with BI/Data teams on casino performance dashboards and reporting.

Game Portfolio and Lobby Optimization

• Manage the overall portfolio across Slots, Live Casino, Table Games, Bingo, Crash, Fishing, Instant Games, and other casino products.

• Evaluate which games should be promoted, repositioned, retained, or removed based on actual performance.

• Optimize lobby structure, game rankings, categories, featured games, trending games, and new releases.

• Develop a structured approach to testing new games and measuring their performance.

• Ensure the portfolio remains commercially productive rather than continuously adding games without evaluating their value.

Game Provider Management

• Manage relationships with third-party game providers and aggregators.

• Coordinate new game integrations, releases, configurations, and operational issues.

• Conduct regular provider performance reviews based on revenue contribution and player engagement.

• Identify opportunities for exclusive content, early releases, tournaments, jackpots, and provider-supported promotions.

• Evaluate new providers and games based on commercial potential and player demand.

Casino Promotions and CRM

• Work closely with CRM, Marketing, and Operations teams on casino promotional strategies.

• Plan game- and provider-specific campaigns, tournaments, missions, jackpots, and other engagement activities.

• Use player segmentation and behavioral data to determine which casino products should be promoted to different player groups.

• Measure promotional performance based on incremental revenue, engagement, retention, and ROI.

• Support player retention, reactivation, and LTV growth.

Data Analysis and Risk Awareness

• Take ownership of daily casino performance and understand the reasons behind significant changes.

• Identify unusual changes in RTP, Hold, GGR, player winnings, betting patterns, or individual game and provider performance.

• Investigate unusual results and challenge figures that do not make sense.

• Work with Risk, BI/Data, and providers to investigate potential game abuse, bonus abuse, abnormal player behavior, or configuration issues.

• Proactively escalates significant risks or unusual casino performance.

Market and Competitor Intelligence

• Monitor competitor casino portfolios, lobby structures, promotions, and new product features.

• Stay updated on new providers, games, and emerging casino categories.

• Identify market opportunities and recommend new products and content with strong revenue potential.

Candidate Requirements

• Minimum 5 years of online casino/iGaming experience.

• At least 2–3 years of experience in a Casino Manager, Casino Product Manager, Casino Commercial Manager, Head of Casino, or similar role.

• Strong knowledge of multiple casino verticals, including Slots, Live Casino, Table Games, Bingo, and other casino products.

• Strong understanding of casino KPIs, including Turnover, GGR, NGR, RTP, Hold, Active Players, Retention, LTV, Average Bet, and Promotion ROI.

• Strong analytical skills and the ability to turn data into commercial actions.

• Proven experience managing third-party casino game providers and aggregators.

• Demonstrated experience improving casino revenue and game performance.

• Experience working with CRM, BI/Data, Risk, Product, Marketing, and Operations teams.

Strong Preference

• Experience in both offshore iGaming and PAGCOR-regulated Philippine online gaming.

• Strong understanding of the Philippine online gaming market and PAGCOR environment.

• Experience managing a large, multi-provider casino portfolio.

• Experience managing both VIP/high-value and mass-market casino players.

• Existing relationships with major casino game providers and aggregators.

The Profile We Are Looking For

We are looking for someone who can own casino revenue, not just manage day-to-day casino operations.

The ideal candidate can understand why revenue changes, identify which games and providers are performing or underperforming, optimize the portfolio and lobby, detect unusual performance, and take action to continuously improve casino GGR and NGR.